What is the current visitation policy?

Bickford has implemented a No Visitors policy, so please refrain from coming to the Branch. Only Bickford personnel and essential health care professionals are allowed entry into the Branch.

How can I stay connected to my loved one?

We encourage regular communication with your loved one utilizing technology (i.e. phone, FaceTime, Skype) and are happy to assist any way we can. The local Branch’s website (www.bickfordseniorliving.com) and Facebook page will be regularly updated with Branch happenings. Be sure to ‘Like’ our local Facebook page.

Is Bickford accepting new move ins?

Yes. We were created to meet the needs of the frail elderly and will continue to do so during this time. New residents will go through the same procedures and screenings that our current residents do to enter the Branch. As an added layer of protection new residents will remain in their apartments for a minimum of 5 days.

Is Bickford hiring?

Yes. Applications are being received and responded to. Virtual (or off-site) interviews are being conducted.

Does Bickford have the staff to care for my loved one?

Yes, but this is an ever-evolving challenge. We are being creative in anticipating the needs of our BFMs for things like school closings, day care, personal family constraints, etc. We know as an organization we have to meet our BFMs needs so that they will be able to meet our residents needs. So far, we are proud of how our people are rising to the challenge.

Is my loved one safe?

Yes. Flu and other infectious diseases have always created a significant risk for the elderly. Because of this we are prepared and equipped to meet this challenge. As an example, Bickford’s flu rates are far below the national averages.

Are Residents allowed to leave the Branch?

All residents are strongly discouraged from leaving the Branch, due to the high risk of exposure. However, if a Resident chooses to leave the Branch they will be screened prior to returning. If the Resident fails this screening, they will be quarantined upon return.

What if COVID-19 is reported in a Branch?

If there is a case of COVID-19 in one of our Branches, we will notify family and residents first, typically within 24 hours. We will then report those cases on our website.

What is Bickford doing to help prevent BFMs (employees) from bringing in the virus?

All BFMs and essential health care professionals are being screened each day at the front door prior to entry. Additionally, all BFMs are wearing masks during their entire shift. We also educate our BFMs on CDC guidelines and infection control practices to avoid exposure to COVID-19.

How is Bickford monitoring residents for signs of COVID-19?

Each resident is monitored at least once daily for signs, symptoms and temperature.

Can medical health care professionals visit residents in the Branch?

Only essential health care professionals will be screened for admittance to Bickford Branches. All professionals must meet our stringent infection control requirements including wearing Personal Protective Equipment (PPE).

Are routine medical appointments going to continue?

The RNC will coordinate with the resident, family and provider, to determine if the visit is essential or can be temporarily delayed and rescheduled.

Can I still bring supplies and care packages to my loved one at Bickford?

Packages are to be delivered to the front door and are to be clearly labeled with resident’s name. Each package will be sanitized.

If I am currently setting up medications for my loved one do I continue to do so?

Yes. Deliver the pill box to the front door and appropriately notify us. The pill box will be sanitized and delivered. Please contact Branch leadership if you would like to change who administers medications.

Does Bickford have the supplies to support my loved one’s needs during this time?

Yes. Bickford has longstanding relationships with a multitude of vendors to continue to meet the needs of our residents. We have procedures in place to ensure the continued supply and delivery of all essential items including food, medical equipment, incontinence products, etc.

Is Bickford using a chemical disinfectant that will kill COVID-19?

Yes. Bickford has been using a chemical disinfectant in the branches, for over a year, that kills all viruses and bacteria. This chemical is 100% effective against COVID-19. We do not use bleach, as you might in your own home, due to its caustic nature.

Who will provide services to my loved that I was previously providing?

Any services that you were previously providing your loved one, coordinate with the local Branch leadership to ensure continuation of those services.

Are Chaplains still visiting Branches?

No. Chaplains are still available to connect with residents and families virtually or outside the Branch. Please reach out to Branch leadership if you have questions on how to establish this connection.

What does active cases of COVID-19 mean?

An active case is a current resident that has tested positive for COVID-19. This resident may or may not be residing in the branch based on their need for hospitalization.

What does total cases of COVID-19 mean?

This is the total number of residents who have tested positive for COVID-19. This includes residents who have recovered, passed away, or who no longer reside at the Branch.

How often is this number updated?

Residents and families are always notified personally first. Once these notifications have been completed this number is updated. Typically, within 24 hours.

Why do Bickford’s COVID-19 transparency numbers differ from what state agencies or other sources are reporting?

Bickford has opted to post, on our website, all confirmed positive resident cases of COVID-19. Some states have chosen to include other information beyond positive cases. They are including residents with symptoms that could be associated with COVID-19 such as a cough or any temperature recorded above 99°. These symptoms may also be associated with common cold, bronchitis, asthma, and seasonal allergies. We understand this creates even more confusion in these uncertain times and that is why Bickford has chosen to lead with transparency and will continue to do so. We will only report positive cases.

What does non-communal dining mean?

This means that all resident meals will be served in their apartments until such a time we feel it is appropriate to return to our normal dining procedures. The mealtimes will be as close to our current times as possible with only minor fluctuations in some locations

Why did we initiate this?

The CDC recommends indicate there is higher potential for the spread of COVID-19 in congregate settings. We feel having our residents in a dining room setting enhances the potential spread of the infection

What about special diets?

We will continue to follow all special diets as ordered by a physician and accommodate usual preferences as much as possible

What about my loved one’s nutritional needs?

We will still follow a menu that is prepared by a registered dietician that meets all the nutritional requirements recommended for our population. This menu will not include choices of entrees or vegetables as we implement this process.

Can my loved leave their apartment?

Yes. We have educated all our residents on appropriate social distancing of 6 feet, hand washing, and awareness of touching surfaces and we will continue to encourage as much activity, and social interaction as we can while maintaining a safe environment

How can I help support my loved one with these dining changes?

We would appreciate the support to help your loved one know, this is temporary, and they certainly can let us know, if there something they cannot eat, we can prepare another option, if needed. We will be limiting