Bickford Senior Living - Corona Virus Response Efforts

Overview of Coronavirus (COVID-19) protocols initiated

Bickford has implemented a phased-in approach to reopening. The vast majority of our Branches are in phase 1. Details are found below.

All branch entry restricted to front door access only

Screening everyone who enters the Branch

Visitor and BFM access restricted based upon health symptoms

Testing and quarantine of BFM’s

Masks worn by All Visitors and BFMs (recommended for residents)

Updated education on infection control practice and handwashing completed in each Branch

Enhanced disinfection cleaning protocols

Resident Health Checks, as needed

Monitoring of CDC, County, State and Federal Agencies for for required changes to COVID protocols

Socially distanced Activities encouraged

Social distancing guidelines are consistently reinforced

Visitation in Common Areas is allowed with vaccinated Residents and their families only. No mingling of visitors with other Residents in common areas

In-Apartment and Outside visits highly encouraged

Recommend social distancing and masking during visitations

Use of hand sanitizer before and after visits

Exercising daily strongly encouraged

Beverage and snacks available throughout the day

View adjusted/additional protocols in place for:

More Information

For more information, click on the links below. If you still have questions and concerns, reach out to us at
covid19@bickfordseniorliving.com or connect with your local Branch director.

Resident/Family FAQ

COVID-19 Transparency FAQ

Dining FAQ

In The News

To Our BFMs (employees)

COVID-19 Vaccine

What is the current visitation policy?

Bickford has implemented a phased-in approach to visitation. This policy is based on CDC, County, State and Federal protocols. Most branches are open to visitation with active mild COVID infections, as these residents are isolated. Check with local Branch leadership prior to your planned visit.

Planning a visit to your local Branch?

You will be expected to self-screen upon your arrival at the Branch. Bickford requires you wear a mask upon entering the branch and in all common areas. We recommend you wear a mask during your entire visit and with your family during the apartment visit, and maintain 6-foot social distancing at all times. Vaccinated residents and family members may choose to have closer physical contact and remove their masks. Visits are preferred in the resident’s apartment and outside areas. Common area visitation is allowed between the resident and family only. No co-mingling of visitors with other Resident permitted at this time.

How can I stay connected to my loved one?

Please plan to visit your loved one, as many restrictions on visitation have been lifted. If you are unable to visit, we encourage regular communication with your loved one utilizing technology (i.e. phone, FaceTime, Skype) and are happy to assist any way we can. The local Branch’s website (www.bickfordseniorliving.com) and Facebook page will be regularly updated with Branch happenings. Be sure to ‘Like’ our local Facebook page.

Can my loved one leave their apartment?

Yes. We have educated all our residents to wear a mask, practice social distancing (6 feet), use appropriate hand washing, and have an awareness of touching surfaces. We will continue to encourage as much activity, and social interaction as we can while maintaining a safe environment.

Is Bickford conducting tours?

Yes. In most Branches in-person tours are available. These tours will follow all Bickford infection control guidelines for resident and guest safety. Virtual tours can be conducted in all locations.

Is Bickford accepting new move ins?

Yes. New residents will go through the same procedures and screenings that our current residents do to enter the Branch. New residents, based on their vaccination status or if they have symptoms, or test COVID positive may need to isolate in their apartments.

Are new move-ins tested for COVID-19?

All new residents that have not been vaccinated or are partially vaccinated will be tested for COVID, monitored for any symptoms and isolated temporarily in their apartments. Fully vaccinated new residents must provide evidence of vaccination and do not need to isolate but will receive daily health checks for the first five days after move in.

What if COVID-19 is reported in a Branch?

If there is a case of COVID-19 in one of our Branches, we will notify family and residents first, typically within 24 hours. Residents with COVID are isolated in their apartment until recovered from their infection per CDC, County, State and Federal guidelines

What is Bickford doing to help prevent BFMs (employees) from bringing in the virus?

All BFMs and essential health care professionals are being screened each day at the front door prior to entry. Additionally, all BFMs are wearing masks during their entire shift. We also educate our BFMs on CDC guidelines and infection control practices to avoid exposure to COVID-19. We closely monitor for community infection rates and continuously re-educate our BFM’s on safe practices in their community. Any BFM with symptons will be tested and sent home, if positIve for COVID.

How is Bickford monitoring residents for signs of COVID-19?

Residents and BFM's are educated to report signs and symptoms of COVID-19. Each resident is monitored for signs, symptoms and temperature.

Can medical health care professionals visit residents in the Branch?

Yes, they will be screened prior to entry to Bickford Branches. All professionals must meet our stringent infection control requirements including wearing Personal Protective Equipment (PPE), and following Bickfords strict screening protocol and conduct within the branch.

Can my loved one resume routine medical appointments?

Yes. If medical visits can be provided in the branch, we recommend that continues. If an external visit is necessary, residents and families have been educated to wear a mask, socially distance and use hand sanitizer after touching potentially contaminated surfaces.

Can I still bring supplies and care packages to Bickford?

Yes.

If I am currently setting up medications for my loved one may I continue to do so?

Yes. Please contact Branch leadership if you would like to change who administers medications.

Does Bickford have the supplies to support my loved one’s needs during this time?

Yes. Bickford has longstanding relationships with a multitude of vendors to continue to meet the needs of our residents. We have procedures in place to ensure the continued supply and delivery of all essential items including food, medical equipment, incontinence products, etc.

Is Bickford using a chemical disinfectant that will kill COVID-19?

Yes. Bickford uses a chemical disinfectant in the Branches that kills all viruses and bacteria. This chemical is 100% effective against COVID-19. We do not use bleach, as you might in your own home, due to its caustic nature.

Are Chaplains visiting Branches?

Chaplains are screened at entry to the branch and wear PPE. Chaplains are also available to connect with residents and families virtually or outside the Branch. Please reach out to Branch leadership if you have questions on how to establish this connection.

A Message to BFMs #1

March 15

Our top priority is to ensure we are doing everything to protect and prevent Coronavirus (COVID-19) in our Branches. The health, welfare and safety of our residents, their family and our Bickford Family Members (staff) is our key focus and intention. Please take a moment to watch this video from Andy Eby, Owner and Family Member as it relates to Bickford's approach to Coronavirus.

A Message to BFMs #2

March 26

A message to our BFMs (employees) from Andy Eby, Caregiver/Owner of Bickford Senior Living. We’re so proud of your courage and the love you are giving our residents

BFM (employee) FAQ

How can I protect myself and my family?

Follow Centers for Disease Control (CDC) Guidelines, state and local mandates, wash your hands for 20 seconds, avoid contact with those that are known to have, or suspected of having COVID-19. Bickford requires you to wear a mask your entire shift. As a best practice, Bickford strongly encourages you to always wear a mask when out in your local community.

Why are we screening everyone that enters Bickford?

This is the best way we can protect our BFMs and Residents. Our goal is to limit our resident’s and BFM's exposure to the COVID-19 virus.

What happens if I fail the screening or exhibit symptoms during my shift?

Bickford will test you for COVID-19. If positive you will quarntine at home for up to 10 days, until your symptoms are resolved and you feel well enough to return to work. If your symptoms have resolved you may be able to return early.

Am I required to come to work during the COVID-19 pandemic?

Yes. Bickford is closely monitoring State and Federal Guidelines regarding the COVID-19 virus. Branches and Branch Support are operating under normal schedules and all BFMs are expected to report to work as usual. The work of caring for the frail elderly goes on despite our current situation.

When should I stay home and not report to work?

If you have symptoms of COVID-19, a diagnosis of COVID-19 or are living with someone who has or is currently waiting on test results for COVID-19.

Why are we performing Resident Health Checks?

To monitor Residents and identify potential COVID-19 symptoms. This allows us to take appropriate measures to protect our BFMs and other residents.

How will our residents’ contract COVID-19?

Residents are most likely to become infected from a source outside of Bickford. It is likely that those going about their daily lives will be in contact with the virus and inadvertently bring it to the Branch. Be mindful of your role and your potential to carry the virus.

Am I required to come to work during the COVID-19 pandemic?

When should I stay home and not report to work?

If you have symptoms of COVID-19, a diagnosis of COVID-19 or are living with someone who has or is currently waiting on test results for COVID-19. Communication with the Branch and the Infection Control Nurse is required.

My fellow BFM is coughing and sneezing, and I am not comfortable sharing the same workspace. What are my options?

BFMs should report these types of concerns to Branch leadership. Everyone is screened prior to entry. Symptoms will be noted and those that do not pass the screening will be sent home.

Will I be paid if I’m quarantined and unable to work?

If faccination status is up to date, Bickford will allow you to go negative in your Paid Time Off (PTO) account by 80 hours when you have been quarantined according to Bickford’s protocols. This will cover the typical 10-14-day quarantine period.

What will happen to my job if I’m unable to work?

All positions will be temporarily filled until you’re able to return to work.

What will happen to my job if I refuse to work?

You are placing our residents and your co-workers in a very difficult situation. Bickford Senior Living is an essential business (a health care company) and will be open during this entire crisis. We will do our best to fill all positions and your job may not be available when you choose to return.

What should I do if I am at home and experience flu like symptoms?

You should notify your Director and you are You are encouraged to seek immediate medical attention by calling your healthcare provider. If you have BCBS insurance through Bickford we encourage you to use our Telehealth platform. You can download the Amwell Mobile App or visit www.Amwell.com

Can I apply for unemployment benefits if I’m unable to work due to COVID-19?

Bickford does not dictate or determine unemployment compensation benefit payments. You can contact your local state entity if you have questions.

What the CDC has to say on what you need to know about Coronavirus prevention.

Over 15 million people are known to be infected with COVID-19 and the death statistics in those over 65 years old are astounding. The vaccine has been a game changer in knocking out COVID-19 in our Branches. Bickford proactively entered the federal COVID-19 Vaccination program and secured the vaccine in December 2020 and again for the Booster shot in November 2021. We strongly encourage you and your family members to take the vaccine. We have prepared the following FAQ to help answer the many questions you may have.

Why was it important for our residents at Bickford to take the vaccine?

Our Residents are vulnerable and are more susceptible to infection and negative health outcomes. The vaccine will protect them, our BFM’s, other Residents, their families, and friends from infection.

What if a Resident (or their POA) refuses the vaccine?

The resident or POA has the right to refuse. However, Bickford strongly recommends Residents take the vaccine to protect themselves, BFM’s, other Residents, and those they love. Bickford will continue to screen for symptoms, administer tests, and quarantine as needed.

How is the COVID-19 vaccine different from the annual flu vaccine?

This vaccine is made from genetic RNA material, that is produced synthetically, there is no virus in the vaccine. Traditional flu vaccines are made from virus that has been rendered harmless. The flu vaccine is traditionally 40-50% effective whereas the COVID-19 is more than 94% effective. We have seen lower protection against variants, especially Omicron, but continue to see Residents are recovering well.

Are these new vaccines safe?

Yes, RNA vaccines have been used for about a decade. Many manufactures have been working on other types of coronavirus vaccines so were able to mobilize a vaccine for COVID-19. The FDA has fully approved the COVID-19 vaccination. Over 80% of the population has received at least one does. There has been mostly minimal side effects.

What are the side effects?

Only 2-3% of those vaccinated, experienced side effects, such as mild headache, body and joint aches and tiredness. The side effects are similar or slightly more pronounced with the second dose. Most side effects start anywhere from 12-24 hours after the dose and usually last for no more than a day or so. Seniors generally have less side effects because their immune response and defense mechanisms are weaker. There are other very rare side effects.

Will we need to report any side effects from the vaccine?

Yes, we are required to report side effects.

I have had COVID so is there any reason to take the vaccine?

Yes, because it will still protect you from severe infection and poor health outcomes including death.

Are seniors more at risk if they do not get the vaccine?

Yes, death from COVID is the highest in those over the age of 65.

Is it too late to take my vaccine or booster shot?

No, CDC data show the vaccine protects you against having severe infections and poor health outcomes including death.

What happens if I don’t take the covid vaccine series (two doses)?

If you become infected you are at risk of having severe infections and poor health outcomes including death.

Will I get COVID-19 from the vaccine or give someone COVID-19 from the vaccine?

No, the COVID-19 vaccine is not a live coronavirus.

If I had COVID-19 do I still need to take the vaccine?

Yes, because we do not know how much immunity you acquired from being infected. We know the vaccine will provide you continued immunity and protection from re-infection.

Can I change my mind if I want the vaccine?

Yes, vaccine is widely available at most retail pharmacies.

Will I be able to stop wearing a mask or social distancing once I receive the vaccine?

No, unfortunately until we have a significant reduction in infection and the population vaccinated these requirements will continue.

When will Bickford COVID precautions be lifted? Do screenings continue?

Screenings will continue into the forseeable future. We will follow the infection control guidance of CDC, County, State and Federal regulatory agencies as they relate to Resident activities

How was the vaccine produced so quickly?

A worldwide Pandemic allowed for many countries to release emergency funds as well as donated funds from other industries to accelerate the speed of development of the vaccine. We also saw an unprecedented collaboration of top scientists from around the world, (i.e., CDC, World Health Organization, National Institutes of Health) working closely with each other and the pharmaceutical industry.