Please bring back the hair salon

(Name Removed) is making positive changes

Nurse (Name Removed) is doing an awesome job!! Welcome addition to the already caring staff.

(Name Removed) has a standing appointment on Tuesday to go to the gym. Which means I pick him up around 130 to 145. I am very disappointed when some days I come and he is not ready. The other day when I came to pick him up they did not even know where he was So we wasted a lot of time looking for him and then she had to get him ready.

You recently hired (Name Removed) as your head nurse, she has made an immense difference in the health care of your residents and overall improvement to the cleanliness of Bickford of Worthington. Thank you!

I love (Name Removed) at Bickford! She does a great job communicating with us! You can tell she cares and always calls you back immediately!

The staff are very friendly and helpful in caring for my husband.

I appreciate the meeting about Mom and her care and would like to continue that monthly. I also appreciate the communication about how Mom was doing after testing positive for COVID and in "quarantine"

Like the care conferences

This place is a joke. I'm getting a attorney because I placed my mom. I didn't know that bickford was raided a few years back or I would of never placed my mom. My mom was there 1 week I took her back out and now they trying to charge me 10,000. So I will see you in court. And another big thing this place is so understaffed.

Need more communication about updates of my mother.

If I visit my mom in the evening or on the weekend it can be very difficult to get in and out. This has happened as early as 7:00 pm. I've been locked in and locked out. Pulling the cord as the instructions tell you to do does nothing. I've had to call and sometimes get hung up on or, told to call back as the person answering is in the other building. I should be able to get in and out easily after 7:00 pm. I am there a lot visiting and taking her out. Is there any work around for entering and exiting especially for those of us who are there multiple times a week?

All the folks that (Name Removed) comes in contact with are helpful and treat her with respect.

Mom seems to really like all of her care takers. I always get a good feeling when visiting. I do wish there was more communication regarding what's going on with Mom (examples: how to get her to quit picking her face and causing her face to look like she was in an accident; I was unaware of any podiatrist visit or concerns and received a bill) I'm very happy with her care overall. Wish very much there were Medicaid availability

The communication isn't the best. My mom fell one morning. I got there prior 11:00 am that day and no one mentioned it. I got home that afternoon around 4:00 and finally got the call. A lot of time passed before I knew.

Can never get communication with local administration!!

I just wish someone would tell me my mother's weight every month.

I am having difficulty hearing from an administrators. | OK

Can give good care and great service.

The have done a wonderful job of meeting my mom's increasing needs with dignity and respect.

Warm and friendly environment with excellent staff

Disappointed by the 7% increase in price for 2022.

Some staff are not wearing masks all the time around residents . My mom's heat has been out for almost a month. Family is not receiving regular updates about this matter.

Lovely facility my mother loves being there and that's the most important. The people are great the food she reports is very good. Coming from her thats the best since she was a great cook.

Sometimes I have problems getting out of the building after visiting my mom. It can be 6:45 pm during the week and there is no one anywhere on the first floor. This is not a singular occurrence.

My mom receives excellent care at Bickford. They go above and beyond to meet her needs. The staff is friendly and approachable.

Happy New Year!

Great staff and a great place to live. | Great residents too.

I've felt very comfortable from the beginning with the love and care my wife is receiving.