Communication and care is wonderful and Mom is happy.

Care is very good. Some of aides are harder to deal with than others. But overall good. Sometimes they run out of some foods.

Caregivers and nurses have been very helpful. Family and mom are happy.

I appreciate increased efforts for info sharing & improved communication flows.

The staff go out of their way and above what her care program warrants, to keep her safe and happy. Caregivers often sit with her. They help her call me or answer when I contact her on the portal, which allows us to have a video call. She likes seeing us. (Name Removed) is great, making the wonderful suggestion that mom go off hospice which lets (Name Removed) and (Name Removed) (I guess they are with Fox) work with her. Her room is always clean and neat, (Name Removed) does a beautiful job. Is that correct spelling of her name? Finally the girls at the front desk, plus (Name Removed) and (Name Removed) are perfect. Sometimes they have mom up there sitting with them or, if she's not answering when I call they run down to her room and pick up the phone or portal so she can talk to me. I am very happy with everyone and appreciate how they put up with me! Being her only advocate I can be a handful but it's because I love her so much, and if I don't ask questions who will. She's in a great place. We are very lucky.

Overall care ❤

Your staff is very patient and kind with my husband and our family greatly appreciate all the excellent care given to him this past year.

Nursing has made some changes and ordered PT for (Name Removed). Special attention is important. Thank you

I could not give Bickford a 5 since I do not like the new procedure of having to buy (Name Removed) supplies directly. This is not yet running smoothly so we have to communicate and coordinate things better

Appreciate (Name Removed)

Please bring back the hair salon

(Name Removed) is making positive changes

(Name Removed) has a standing appointment on Tuesday to go to the gym. Which means I pick him up around 130 to 145. I am very disappointed when some days I come and he is not ready. The other day when I came to pick him up they did not even know where he was So we wasted a lot of time looking for him and then she had to get him ready.

Nurse (Name Removed) is doing an awesome job!! Welcome addition to the already caring staff.

You recently hired (Name Removed) as your head nurse, she has made an immense difference in the health care of your residents and overall improvement to the cleanliness of Bickford of Worthington. Thank you!

I love (Name Removed) at Bickford! She does a great job communicating with us! You can tell she cares and always calls you back immediately!

The staff are very friendly and helpful in caring for my husband.

I appreciate the meeting about Mom and her care and would like to continue that monthly. I also appreciate the communication about how Mom was doing after testing positive for COVID and in "quarantine"

Like the care conferences

This place is a joke. I'm getting a attorney because I placed my mom. I didn't know that bickford was raided a few years back or I would of never placed my mom. My mom was there 1 week I took her back out and now they trying to charge me 10,000. So I will see you in court. And another big thing this place is so understaffed.

Need more communication about updates of my mother.

If I visit my mom in the evening or on the weekend it can be very difficult to get in and out. This has happened as early as 7:00 pm. I've been locked in and locked out. Pulling the cord as the instructions tell you to do does nothing. I've had to call and sometimes get hung up on or, told to call back as the person answering is in the other building. I should be able to get in and out easily after 7:00 pm. I am there a lot visiting and taking her out. Is there any work around for entering and exiting especially for those of us who are there multiple times a week?

All the folks that (Name Removed) comes in contact with are helpful and treat her with respect.

Mom seems to really like all of her care takers. I always get a good feeling when visiting. I do wish there was more communication regarding what's going on with Mom (examples: how to get her to quit picking her face and causing her face to look like she was in an accident; I was unaware of any podiatrist visit or concerns and received a bill) I'm very happy with her care overall. Wish very much there were Medicaid availability

The communication isn't the best. My mom fell one morning. I got there prior 11:00 am that day and no one mentioned it. I got home that afternoon around 4:00 and finally got the call. A lot of time passed before I knew.

Can never get communication with local administration!!

I am having difficulty hearing from an administrators. | OK

I just wish someone would tell me my mother's weight every month.

Can give good care and great service.