My family and I have been through a very difficult time with the recent loss of a resident and the staff really came through and showed their true colors. Everyone was amazing in their efforts to comfort and accommodate which goes a long way however it is evident that Bickford is short on staff and the food quality is lacking so I was surprised to hear that their will be another price increase starting in December .

Have said something about room bit being clean for over 3 weeks! Took till yesterday for me to say something again to get my mothers room clean! Bathroom was getting bad! Yes, understand staff shortage but dang! Plus mother rang around 9 one night and no one came to help her till midnight! Thank God, she was not HURT!

Carpet in common areas showing permanent stains and wear

The building looks dirty. The floors, the bathrooms, it all needs to be cleaned. The staff that cares for my mother is phenomenal.

I've shared my comments with the admin , awaiting a meeting and yesterday my Dad sat on a toilet for an hour and 35 minutes awaiting assistance after signaling his alert button which is a complete waste of money

My mom feels at home and safe at Bickford. She has all the amenities available, if she decides to partake. The Activities Director does a great job of making sure there are fun, engaging events happening all the time. (Name Removed) and (Name Removed) are wonderful...compassionate and so helpful. I appreciate all the staff and what they do for my mother and our family.

Staff nice but can get daily task done. Can't do laundry, pick up trash when you say you will. Can't give showers on the appointed day. I am the one that cleans my mom's apt, gives her a shower and does laundry and trash. Why am I paying you? When I call to speak to nursing staff, no one is ever available, sometimes I get a call back, most of the time I don't.

No one responded with my 3 last month so why write comments??

The staff is very helpful and willing to help.

I have not been receiving responses to my concerns and billing questions despite numerous attempts

OMW to Bickford

Happy place where the BFM's show lots of compassion for the elderly

The staff at Va Beach is so compassionate !

I am very happy with BOVB but not so happy with corporate. I called last month to speak to billing. I left a message for a call back but it never happened. If they called there was never a message. I find this very unprofessional

BFM staff works very hard to make sure the residents lives are filled with activities and happy moments. Care and compassion are there first priority and it shows!

All staff are skilled and ready to assist a family environment. Could not be a caregiver without the support!

Very caring staff!!!!!

BFM are the best advocates for your loved ones. They are there for all the events in the daily routines.

I trust he is being cared for very well