(Name Removed) is not being walked regularly by staff therefore accidents in room....That family constantly have to deal with. Cleaning is not being done once a week as scheduled...nor are sheets being changed as scheduled.

I am very happy with the wonderful people that work at Bickford. They are so compassionate and caring. My mother is so happy there.

Mom likes the food, but it would be great if the food could be cut on a regular basis, we like that she is getting out of her room a lot, not getting bathed and hair washed on a regular basis, don't think clothes are being washed weekly, found some dead bugs in her apartment.

Housekeeping is improving, and they are changing my mom's sheets.

My mother just passed away but has lived at Bickford in Virginia Beach for the last 2 years. It's been a very positive experience, the staff is so so nice!!! (Name Removed) and (Name Removed) have gone above and beyond to help me and my sister and a special thanks to caregiver (Name Removed), she is just a gift from heaven!

The staff is awesome!

Why can't housekeeping change the sheets on my mom's bed every week? Why can't the smelly trash I the bathroom be picked up every night? Laundry isn't picked up and done in a consistent manner, Why can't her clean lau dry be hung up?

Thank you all for your help with my mom.

My family and I have been through a very difficult time with the recent loss of a resident and the staff really came through and showed their true colors. Everyone was amazing in their efforts to comfort and accommodate which goes a long way however it is evident that Bickford is short on staff and the food quality is lacking so I was surprised to hear that their will be another price increase starting in December .

Have said something about room bit being clean for over 3 weeks! Took till yesterday for me to say something again to get my mothers room clean! Bathroom was getting bad! Yes, understand staff shortage but dang! Plus mother rang around 9 one night and no one came to help her till midnight! Thank God, she was not HURT!

Carpet in common areas showing permanent stains and wear

The building looks dirty. The floors, the bathrooms, it all needs to be cleaned. The staff that cares for my mother is phenomenal.

I've shared my comments with the admin , awaiting a meeting and yesterday my Dad sat on a toilet for an hour and 35 minutes awaiting assistance after signaling his alert button which is a complete waste of money

My mom feels at home and safe at Bickford. She has all the amenities available, if she decides to partake. The Activities Director does a great job of making sure there are fun, engaging events happening all the time. (Name Removed) and (Name Removed) are wonderful...compassionate and so helpful. I appreciate all the staff and what they do for my mother and our family.

Staff nice but can get daily task done. Can't do laundry, pick up trash when you say you will. Can't give showers on the appointed day. I am the one that cleans my mom's apt, gives her a shower and does laundry and trash. Why am I paying you? When I call to speak to nursing staff, no one is ever available, sometimes I get a call back, most of the time I don't.

No one responded with my 3 last month so why write comments??

The staff is very helpful and willing to help.