Same issues as December. The room is not clean. It needs a good spring cleaning. I feel her care is fine, but not having someone at the front desk to answer and direct people is not good, both for incoming phone calls and visitors. I don't want to text (Name Removed) or (Name Removed) as I'm not sure when they are on duty or off and don't want to intrude on their away time.

Would like someone to call me! I have left a message with many people and the complaint line and nothing!!!!!!!

The aids are great , they know haw to connect with my dad and everyone else. And all those have such different needs . Of course it always meet and clean

The price continues to raise and the service continues to go down. No housekeeping staff, no receptionist not enough staff. Corporate won't return calls or emails.

Inconsistent trash pick-up, dirty dishes are not taken back to the kitchen (my mother eats in her room), no response when my mom pushes her emergency button (she has a frequent visitor, another resident, who wanders into her room and doesn't know how to get back to her apartment and my mother pushes her button to get someone to help)!! Her food (when cooked by (Name Removed)) is frequently a culinary disaster as well as cold. These problems have been discussed with (Name Removed) ad (Name Removed) but nothing ever changes.

(Name Removed) is well cared for and very happy!

(Name Removed) has been at Bickford for 7.5 years and has always been happy there!!

Poor follow through from director, poor staffing, horrible food/menus and cleaning services.

(Name Removed) at bickford of Scioto has been a disappointment. There has been poor communication about issues that are to be resolved. I have not gotten returned messages. I have to call repeatedly to get in contact and that is only if he answers the phone. My uncle also has complained and requested information and has to chase to get direct contact. Laundry has been a problem. Clothes are not returned to owner. Clothes are being mixed colors and whites which results in discoloration. Cleaning of room has not be appropriately done. Very unsatisfactory. Food has been a problem. Photos have been taken by resident of uncooked items that have been served. Billing has been an issues. Being overcharged and there has not been any resolve. VERY UNSATISFACTORY

Carpets still smell on second floor and lawn seems to not be mowed very often things I notice

Love the staff

(Name Removed) and (Name Removed) do a wonderful job! They are both such blessings to the families. They make such a difference in the life of my mother, (Name Removed). I certainly pray that the corporate office appreciates what special, hard working employees they both are!

Food needs to be better Also, cut up so patients can eat it The carpets in Memory care need cleaned Badly! Smell like Pee ever time we walk in there

The staff is very caring and our mom seems very happy with care and food! |

The staff is very caring and patient with our mom. We can thank the staff enough for all they do on a day basis for our mother.

It really smells on second floor and carpets needs steam cleaned on regular basis

Always there to help. Mother in law very happy. Thanks for all you do.