So happy to see you are doing more activities with Mary B's residents! It was wonderful to see them smile! Keep up the good work. We are very impressed with your new nurse in memory care. It is a pleasure to work with her. She cares about the residents and listens to their families.

Good job during the very trying covid outbreak.

So happy (Name Removed) has returned! The pictures she posts on Bickford of Suffolk resident activities makes warms my heart. This has been so missed over the last couple of months. Pictures let us know how our loved ones are doing. Thanks (Name Removed) for your dedicated commitment in sharing these pictures.

No call about follow up from ER visit

Something needs to be done regarding quality / variety of food. This has been an ongoing concern. Some improvement in level of service/ timeliness of getting food to tables would be nice. Although I understand the current staffing challenges I think more could be done with this and increasing activities, joyrides, and general distractions for the residents. The staff has always been wonderful and continues to impress. During tough times. I have no concerns with safety or health guidelines even with COVID issues.

So glad (Name Removed) is back conducting regular activities and updating Facebook!!!

I miss all the photos that were shared on the web site and Facebook. They are not being share daily like the were in the past.

I really miss the regular Facebook posts. They let me keep and eye on mom.

My mother is thriving!

High turnover of caregivers. Some aids don't wear their masks all the time.

Thank you!!

Billing problems from the start.

Happy with the leadership and staff at Bickford during these difficult days of this pandemic. Our loved one is happy at Bickford Suffolk.

Staff turn over higher than I was hoping for. Engagement in activities lower.