I just believe there is always room to improve, adjust, etc etc. Thanks!!

We are paying almost $ 1,000 more per month. Instead of new tvs and fresh paint we need to hire a maid service and to have management staff here more than 8-4 m-f.

The over all care has been great with mom. Keeping her clean is a priority & mom feels she is comfortable. I know staffing is very complicated now. The staff run themselves ragged. I'm worried about SAFETY for them & the residents. I heard there was a real fire there and we were not notified!!! This upsets me very much!!! Small or large an emergency situation is something that should automatically be reported to all family members!!! Do have fire drill practice to get residents & staff out?? Low or full staff ... you should be having practice drills for all emergency situations. That's a requirement by law. I know the cook issue is a BIG problem... BUT there are A LOT of carbs being fed to them in the same meal. The residents don't move enough to burn those calories up!! Yes, carbs are cheaper & a part of the diet but to serve: roll, macaroni salad, pork & beans & SMALL piece of dried ham is ridiculous!! Frozen vegetables, salads, casseroles, baked spaghetti, chicken & dumplings, pizza, chili, Macaroni & cheese w/ vegetables... If the cook can BALANCE out the meals it would make the residents feel better!! I know mom says breakfast is her best meal!! The price of food should not be a concern when you get what's being charged to us. You may need a dietitian to help with planning!! Once again the budget is tough but activities are important!! I know there is a gal that does them & mom loves the Bingo! Painting, balloon games, chair dancing, bowling in the hall, wheelchair trots.... activities need to be done more threw the week if possible... interaction really is ne

Not enough care staff

My mom throws things out. Most of it gets caught by the staff. However, her shoes and tv remote have gone missing. I am sure she threw them away or put them somewhere in the hall, I just get frustrated that these things are not getting caught.

Housekeeping is lacking. Bathroom is not picked up and messy.

Staff in memory unit has been very good and caring to my Dad.

Facility is very short staffed! Follow through with requests from certain staff members is poor to none. My mother has not been getting showers!Her room has been dirty when I've visited, and she is paying a level 4 care cost⁉️

We're very concerned regarding another 7% rate increase this year as the last one was only one year ago. When we saw the new addition going on, it's what we were afraid would happen. Mom will have been there 4 years in January. And through that time we've been happy with her care and the people there. I'm afraid we're going to have to take a look at other options although we really don't want do that. Are there any exceptions to getting the full increase? Appreciate your consideration.

My Mother lives at the Saginaw, MI location. We started at the Midland location but eventually My parents used all of their funds and are now on Medicaid waiver and had to move to Saginaw, over 40 minutes from her family and lifelong community. Is there any way Midland could begin accepting Waiver so Mom could be in her home town? This would make it possible for her to receive more visitors more often and would certainly improve her quality of life.

(Name Removed) has been phenomenal… You can tell she really cares about the residents… As individuals not just as "patients"…she meets them where they are but lovingly and with appropriately with humor she challenges them to improve on things. I also appreciate (Name Removed)… Who seems to know a need before I even ask when I call. And (Name Removed) has been very helpful in facilitating some FaceTime calls with out of town family… That means the world to us… I also note that she is keeping the residents engaged with so many great activities! My brother feels at home at Bickford… that is the goal!

It appears that things are starting to turn around favorably again.