You must do everything you can to keep (Name Removed), she is the reason the place runs so well. Also (Name Removed) at front desk is so very personable and professional. Although it took many months for (Name Removed) to complete what I asked, she did complete and I am very happy. Whoever authored the increase in fees letter from corporate office never returned my call, which is mute months later.

Thank you to the wonderful staff for continuing to care for my mom. (Name Removed) is operating a wonderful senior community. I hope corporate sees her as a huge asset in her compassion, comfort and the safety of the Bickford residents. She engages in all aspects, including the personnel that provides excellent care! The families are eternally grateful.

There seems to be a shortage of staff as of late. I'm hoping that gets remedied soon because things do become neglected and it is very apparent when staffing is low.

Foment: the staff is terrific

We can't even get my mom to leave there!! Every time I call to see if she wants to come over, she says " No. I don't want to go anywhere. I'll just stay here with my friends "!

Staff are wonderful, caring, compassionate and treat the residents with dignity ❤️

The nurse practitioner was very helpful and kind. (Name Removed) is always and has been helpful and considerate

They are the best!!

Same issues - Lack of communication and caregiver supervision. On a plus some of the new hires (Names Removed) are excellent. Hopefully now, Bickford can start weeding out the rude and unprofessional Caregivers. Food is getting better although not always hot.

Bickford has much improved taking our suggestions for helping improve things for our grandma and it has made a wonderful difference! Thank you!!

My mother is well taken care of and she just loves the aids there. They are so friendly!

Doing better with food and utensils. Mom still not out of bed much though. And there is a problem with the meds. I called the hospice nurse and will try to fix it. Midodrine raises blood pressure, but the instructions are not clear, she is only to get it if the pressure is low. Plus those pills are .50 a piece and I think when they aren't being used that they are getting thrown out

The food has mostly been good but aides don't always remember to cut my mother's food if it needs it. She often doesn't get the right utensil like no spoon with pudding. A spoon might be the right utensil for every meal!! She wasn't changed or bathed Friday thru Sunday again. The hospice nurse did it on Sunday. But most staff is caring and kind just rushing around and therefore sometimes missing things. 3 seems too low but 4 seems too high

Everyone is very helpful and friendly!

Wish there was more open communication and transparency. Specifically notifying family members of the bedbug situation and resignation of Director. Hiring of newer caregivers is a plus.

I appreciate all that you do and the special care that my aunt has received.

The nursing care is excellent communication however still tends to be a challenge

The Bickford Memory Unit in Rocky River is exceptional !

Weekends are still weak with patient care low. Bed bugs still an issue