We are struggling to ensure that all the steps of mom's care plan are being followed every day. We love the staff and are grateful for their amazing work and care. They are wonderful.

No one can top the excellence and compassion that Bickford of Portage delivers. We could not be happier with the attention my father receives. Well done.

Comments are never answered ,WHY?

We've been told that things are supposed to be getting better here they're not. It just keeps going down hill in all respects

We're disappointed that we haven't meet the director yet. She's either not there or unavailable when we stop in. Would like to see Family Councils reinstated to improve communication.

Still unimpressed with call light times. Activities are not being held as described on the online newsletter on the weekends. There are several good med techs which is why I am giving a 1 star rating. They are the reason I keep my mom at Bickford. Please make improvements and listen to our concerns. Our loved ones are in your hands in their last days. Please respect their lives.

Need more staff. The key fob to get in works intermittently and it has for the year that my mother is been there.

Seems to be improving but not there yet. Too many agency people still. Plus our family are seeing the place looking run down. Many maintance issues are not being taken care of. Even the sign out front has been blown down and on the ground several times...obviously not repaired properly. With the continued increases in cost... we do expect quality. Overall we are being generous rating a 4. We hope to see a continued improvement. Since (Name Removed) left ... things are not as they could and should be. (Name Removed) has stepped up and trying to get things on the right track again...we will see if it continues.

Overall very satisfied, although late mailing of monthly invoices and resulting tight turnaround is inconvenient.

There hasn't been good leadership for a long time. My mother waits for someone to help her up to 45 minutes with no accountability when this happens for supervisors to intervene. No shower tracking system either. Some weeks my mother doesn't get one.

Still waiting for corporate visit to Bickford of Portage and sit down with residents families to discuss our concerns. What are you waiting for.

You can text alerts like this but I received no notification of the quarantine

Communication from branch about dad being sick or falling out of bed or when he was returned to branch after being sent out to ER, did not occur at all or in a timely matter.

Staffing seems to be an issue. Multiple times my mother has soiled herself due to the length of time between calling for help and aides showing up

Overall, we are pleased. There is still a staff shortage so wait times can be long when a resident is in need of assistance. Also, we have had no update on the director position. It would be nice to be kept up to date. Finally, the heating unit in my mom's apartment has not been working for over 2 weeks. They have put a space heater in her room but this is not a solution.

I appreciate the continued and consistent attention to the care of my father, (Name Removed). He is treated with respect and kindness. (Name Removed), (Name Removed), (Name Removed), and the cast of helpers make this time at Bickford a personalized and warm experience for him. Thanks to all of you for the extra attention to detail that makes his place a home.

Communications have drastically dropped, lack of enough trained staffing remains a top issue, follow up is nonexistent, there was lots of talk of changes but things keep slipping.

Very Happy to have activities in Memory care area. (Name Removed) is doing a great job with them

When are you going to acknowledge previous comments

There's a noticeable improvement since (Name Removed) is back as interim director.

Bickford needs a lot of upgrading with Director n staff, especially Director.!We have one college student there that I believe is a sophomore with intentions to be a dr that is A+++++ Aid. Studing at WMU to be a dr. Without him Bickford Assisted Living would be a disaster. Two more people that are trying to make Bickford like It usen to be// (Names Removed). Good jobs girls! The three assistants need a raise n not the director. Thanks from a college teacher of 30+ years of experience.

I have been very pleased with how attentive the folks here have been to (Name Removed) needs and feelings.

The care and attention given to my father is as good as if I were giving it to him. He's happier than I expected and that is due to the overall atmosphere. The BFM staff is what makes it so.

Why bother previous comments are just ignored and never acknowledged I don't think corporate really cares

I think the regular staff is doing the best they can to care for my mom with short staff

I know it has been and still is a struggle to find employees to fill your staff. I appreciate your continuing efforts with this area at Bickford.

I was there today and all of the contract staff were just sitting on the furniture in the living room looking at their phones. My mother's phone charger is missing and no one knows were it is. Her room is a mess.

Staff seems tuned in to my mom as a person

Another shameful month at Bickford time for corporate to clean up their act.Me and other's would like to have a face to face meeting with a contingency from corporate to discuss corporates shortcomings

I've been concerned that (Name Removed) is not receiving his medications on schedule. Since he has had a bilateral lung transplant, the timing of his meds is critical. Yesterday, he did not get his morning pills until noon. He's called me 3 times in the last couple weeks because he hadn't received his meds on time. Hopefully these were isolated incidents, but this needs attention.

I understand there is a transition with employees. It is very difficult to anyone to answer the phone. My mother has her own phone, but she doesn't always know to answer it. So we have to call the branch and have them go to her apartment and help her to call us. That doesn't always happen because of either no one answering or something else. I spoke with (Name Removed) one time and he said that he would relay the message. That day I never heard from my mom. I tried for over an hour to either reach her or the office.

when your mother is on her last days not getting anybody to answer the phone is very frustrating. Out of 4 girls no one of us live in town to just drop in. Something needs to be done with your phone system. We pay almost 8,000 a month, very unacceptable!

Staff has been great but mom is in the process of dying and we have had problems getting phone calls to Mary B. There needs to be a direct number to Mary B to be used by family.

I completed a lengthy comment with first email a hour ago. I covered staffing, care food, lack of medical knowledge,cleanliness and grounds. Basically I find Bickford a place that needs evaluation from corporate or state of Michigan. In other words Mary B is not the institution I was hoping for my husband.

Grateful for the wonderful loving care given to my dad by the Bickford staff. Amazing generous team of workers!

I don't feel like information is passed on between shifts.

I think it's probably the best thing that's happened to my father in a long long time Well maybe except for the day I was born | Hello i have been calling dad almost every day and he really likes it there I was out of town a few weeks and will be coming by on a more regular basis moving forward. His house did sell so I am able to fund his account

Staffing issues continue to strain services and this is stressful for my Dad.

Staff seems very caring to my mom as an individual

Food and more variety of activities would get this to a 5.

I know my dad is safe and being well cared for at Bickford.

Food food food. That is the only weak spot

The new management is an improvement. Thank you.

Director is compassionate and is working extra hours compensating for lack of staff. Staff friendly many hard working. There is a need for more training especially new staff.

Although staffing is low the staff that are regular are very caring and attentive to my mom

Amazing Staff!!!

Bickford is a wonderful place.

Kind staff who attend to my mom as an individual and are respectful