Shifts are all covered pretty much agency cna who don't know residents names care plan... actually nothing about the residents .Walk by rooms not looking at residents. Poor management = poor care and increases safety concerns.. no accountability. Very unfortunate.

it is going to be a challenge to bring my rating back up to a 5 after the ridiculous price increase Bickford has implemented. that type of monthly rate warrants exceptional service and accommodations, not just satisfactory.

Disappointed in idea of implementing cameras after expense of watches. Hire more help, get rid of stuff that doesn't pan out, and lower the rent. Look how well the watches worked!!!

I am extremely disappointed to hear that Bickford is raising the rent AGAIN on your residents, our family. How does Bickford think the senior residents can afford to pay this exorbitant and outrageous amount of money per month on their social security and maybe a small savings??? I used to think that Bickford really cared about their residents. I couldn't be more wrong. It's a business and you are only out to gouge not just the residents but all their families too. I guess, bottom line, Bickford is now for the rich and famous. We will probably be forced to move our mom. My mom has Altzheimers and It has been a very difficult transition for her to go from the ASL side to the Mary B and now we must make her go through another cruel and unnecessary change to a new environment. My mom is a longtime resident of Bickford. In fact, she is one of the residents that has lived there the longest. Bickford has never been more run down. The carpet is always filthy. The furniture on Mary B side looks like it was bought at the Salvation Army. The small room next to the dining area in Mary B was so disgusting that I had to clean it myself before I could wash and cut my mom's hair. Your vents were so full of dust it was unhealthy for the residents to breathe. Jackie is always working hard. You talk about training??? That's a joke. Most of the girls that you hire to bring in don't even know how to make a bed, pour a cup of coffee, and the etiquette that should be used when working with a resident with Altzheimers. It takes good management to make it work with the

The care has been excellent. the cleanliness of bickford has deteriorated. my moms apartment and especially the bathroom have really fallen below acceptable standards. the outside appearance of bickford has deteriorated. Screens need replacing, there is debris in the parking lot including discarded masks and even a couple dental picks. also there is so much clutter at the outside entrance, it has gone from classy to trashy!

Doctor's urine test order was not followed through for 12 days and then I called twice for results and never got them. A week later I was asked permission to do an xray but never got results.

Overall everybody and everything is great. Occasionally, when I make arrangements to have Dad ready for appointments, I find him sleeping in his room and I have to get him ready. I have to leave work to get him and when he's not ready, it causes us to be late. And rushing him creates confusion him.

I still cannot access the internet in Mary B's to use the Echo to drop in to check on Mom.

Lack of communication regarding Covid exposure within the branch; the RN coordinator position has not been filled yet - have to try to coordinate care through whichever nurse is on duty

My mom has told us many times how happy she is to be living at Bickford and how nice everyone is.