I think things are getting better with new management. It has been a complete mess for a few years.

I am very appreciative of your increased communication efforts. I enjoy having the opportunity to know what is going on and also creating fun opportunities for family members to be a part of our loved ones lives. I like the openness of Administrative staff being transparent and available. I look forward to seeing the changes that are being made that will affect all the residents in a positive way.

My loved one loves living at Bickford! Thanks for all you guys do!

I have nothing positive to say.

I find that the staff and management are very cordial and helpfu.

I appreciate being kept up to date on what is going on with (Name Removed).

Dad would like to see meals like the Thanksgiving meal!! It was really really good!!!

He has a messy popcorn habit and we clean on Saturdays and Wednesdays when we're there. It would really be nice to have his official Bickford cleaning on Mondays if at all possible.

Staff is not well trained & don't answer call buttons. It has gone downhill in the last 6 months. I wouldn't recommend Bickford to anyone.

Mary B residents are treated like 2nd class citizens. NO activities ever. NO housekeeping ever. Family members fobs don't work even though it has been brought to management attention many times. Nobody can get in or out of the Mary B unit u less staff let's you in or out, key pads are disabled. I have had to call the front desk several times to have someone come open the door when Mary B's staff is busy in a residents room. They are rotating Mary B's staff to the assisted living area and putting other staff back with the Mary B residents. Mary B residents need consistency with care givers and nit a new face all the time. There are 3 staff members in Mary B's that are excellent and super caring with the residents (Name Removed), (Name Removed) in days and (Name Removed) in evenings and they are moving rotating some of them to the assisted living area and putting other staff back with the residents which is not good for dementia patients. They have already lost one (Name Removed) as she has put in her notice and i don't think the other 2 will be far behind unfortunately. I personally have been to the director's office many times with issues and very rarely are things ever resolved. Because of all the issues I'm working in taking my mom out of her. She has been here over 3 years and this is the worst I've seen it with management. She pays almost 8 thousand dollars a month plus I have private duty staff around the clock for her because she doesn't get the care she needs and is paying for here.