The staff continues to impress me. They work hard and are attentive to the residents. (Name Removed), (Name Removed), and (Name Removed) are always extremely friendly and helpful.

The employees consent to be amazing. The new cook and new caregiver (Name Removed) have gone out of their way for mom this week.

Night and Day improvement! My mom's apartment is the tidiest I have ever seen and have enjoyed meeting the new staff. Many thanks to (Name Removed), as well as (Name Removed), (Name Removed), and (Name Removed), among others!!

My biggest concern is the amount of time Mom spends alone. I really like the team of staff. It's nice to see consistent faces. They are all friendly and nice.

The staff continues to be fabulous. Mom has been there a full 3 years now. So grateful.

Cleanliness could improve. The sheets are not changed on regular basis. Bathroom is not given a good cleaning often.

Love the staff! My mom is getting excellent care and I couldn't be more pleased.

(Name Removed) is a great director. Friendly , responsive. Very personalized holiday activities. Mom loved the Mickey Mouse toy. Good to see (Name Removed) again.

I continue to be extremely pleased with the staff, their friendliness, and competency. The Director, (Name Removed), has been wonderful as well as the individual employees I have encountered. The food looks delicious and the activities they have been providing are great! I am extremely satisfied with the care my mother is receiving at Bickford of Okemos.

(Name Removed) is wonderful. Thanksgiving was wonderful. Grateful for staff. Thank you so much!

Would have been a 3, but (Name Removed) and (Name Removed) are a big improvement! Cant go 5 because the quality of workers isnt as good as it used to be.

(Name Removed), (Name Removed), (Name Removed), (Name Removed), and all staff have really been a Godsend. Thank you to all BFMs, too!!

(Name Removed) is wonderful. She addresses my questions in a timely manner and is always helpful and cheerful. The the staff I have met so far has been awesome. They are friendly and attentive to the residents. They truly care about the people they care for. I am extremely satisfied with the Bickford facility and staff.

My mom still isn't having people available who know how to change her colostomy bag. Unhappy with her care.

Most staff are grest, however, newly purchased towels are missing again and high blood pressure readings are not reported to the guardian.

After a year and a half it was time to leave Bickford. There seems to be a mass exit from the facility. Miss management, low staffing, crumbling facilities… The hallways smell of urine. There are barking dogs in the room next-door. When we questioned the dogs moving in it was suggested that we had the option to leave. It is sad because the location is perfect for our family. We were sad to leave but all right a much nicer facility offering more amenities at a lower cost. Feel free to call me