Great nursing, clean room, love and care of my mom. Staff responsive and takes my calls soon and helps with any needs of my mom. Working to find activities mom likes. Started Pet therapy which I suggested. Thanks for listening!

Nurses: (Name Removed), (Name Removed), (Name Removed) and (Name Removed). Aides: (Name Removed), (Name Removed) and (Name Removed) have been awesome! Thank you to ALL for their positive contributions in caring for the residents.

Excellent care of my mom who is in a fragile state

I have already discussed with (Name Removed) and (Name Removed) at Middletown, the agency nurse forgot to give my mom her morning insulin 02-02-23. My mom is enjoying the food some better and said the chef is super nice to come check in with mom nearly every meal to ask her how the meal is.

The food continues to be a problem although mom said the chicken and dumplings and roast beef has now gotten to be very good. Meat overall can be tough. And fruit hard. Why can't soft canned fruit be used? Moms blood pressure fell 12-24-22 and Nursing said that moms blood pressure falls at times. Would like abnormal reaction to moms blood pressures (low and nearly passing out) and UTI symptoms to be called to family doctor each time it happens so meds can be adjusted or urine tested. Would like to see a few new activities offered as mom is not into doing crafts. Having said this all, the facility does offer activities and (Name Removed) is great. Christmas evening when I brought mom back at 8:30 pm, there was a truck parked right in front of the sidewalk under the over hang and I could not get mom in due to ice. So we waited. It took over 15 minutes before the family can to move their truck. Families should not leave their vehicles unattended there because it makes others have to wait. Then when I got mom to the door, my key would not work and I rang the bell. There were two aids sitting at the desk and they didn't come. I called the phone and no one answered. This took about 5-10 minutes of waiting at the door trying to get mom in. So I finally just opened the door and the buzzer went off that's when the aids got up. So they aid told me the phone calls goes to the nurse. Well why can't the aids answer the phone? And why can I get into the building? And why didn't the buzzer work at the door to call for help to get mom in? Just frustrating! I have also come when her bathroom

They are doing better at brushing my Mom's teeth. They seem to be brushed about half the time. They also seem to be taking her out of Mary B's some and I know she likes that. I got her new slippers for Christmas and when I put them on, her toe nails were long and nasty. I asked the nurse if she could be scheduled for the podiatrist and she said he was just there so it would be 3 months before he was back. As long as they were, she should have been scheduled when he was just there. My brother cut them the best he could but would you please put her on the list for the next time he is at Bickford. Thanks Happy New Year!

Doing a much better job minimizing her from potential falls especially by not leaving her alone// new wheelchair immense improvement// lowering bed to lowest limit// built in wedges on mattress//keeping wheelchair tilted back when not eating. Did a fabulous job decorating for Xmas

Love the staff

I ask all the time if they would brush her teeth but that rarely happens. I ask that they would take her to church and singing guests. I don't know if they take her to church but when I was there today there were people singing and she wasn't out there. I ask the nurse why she wasn't there and she didn't know. She said they took two people out there but she didn't know why they didn't take my mom. They just sit there and watch tv and they need to get out of that room. Music brings out the best in her.

Appreciate all who are part of Bickford. Nurses: (Name Removed), (Name Removed), (Name Removed), (Name Removed), (Name Removed). Aides: (Name Removed), (Name Removed), (Name Removed). (Name Removed) gives her all to the residents.

Love the activity's they have for residents.

As always I thank you all for your kind care of my mother.. especially through her current mood and memory swings

Made significant changes to prevent my wife from falling

Super thankful for the nursing staff who has been very attentive to mom this past 10 days with her cold/cough. The food has been some better mom said. Said meals are getting smaller and smaller. The chicken and dumplings had more meat in it this past month which is an improvement.

As always your excellent care of my mother in difficult circumstances is much appreciated...she knows that she is among friends

Meals again are needing improvements. She said breakfast is always good! But lunch and supper choices needs improvement. Pork was tough. Vegetables are either under cooked or over cooked. One day they only made 25 muffins so mom didn't get one. Said her table is always served last.

Thank You for starting the Family Review meetings again! Appreciate the communication to us via email too from (Name Removed) ! All Nurses have been fantastic! ((Name Removed), (Name Removed), (Name Removed), (Name Removed), (Name Removed), (Name Removed) )The aides are doing great too, appreciate their smiles and greeting me every time ((Name Removed), (Name Removed), (Name Removed), and others).

Everyone is very helpful. I recommended several people to Brickford I know I am a pain to the nurses but they are always very helpful. I love (Name Removed) she has so much energy. She always puts a smile on my face and (Name Removed).

❤️

Wonderful care in a difficult hospice situation for my mother... Staff is absolutely wonderful! Thank you all !

More protein/meat in stews or dishes where meat is mixed with vegetables.

Staff is wonderful and caring.

All of the Nurses and Aides have been positive and friendly with their smiles under our the masks. Thank You for taking care of our Mom! Appreciate all that everyone does to make the residents feel special.

❤️

I think the Bickford staff is doing a great job in tough times

The efforts and love that your staff puts forward are exceptional. Thank you!

Nurses : (Name Removed), (Name Removed), (Name Removed) and (Name Removed) have been great. Aides: (Name Removed) and (Name Removed) have been awesome. As always., (Name Removed) does an outstanding job of making the residents happy with perfect activities.

I can't say enough good things about the staff and workers at Bickford. Their care for my mother shows their love for my mother. Special thanks to (both nurses) (Name Removed), (Name Removed), and (Name Removed) for their care. Thanks to (Name Removed), (Name Removed), (Name Removed), and others for being so good to mom! (Name Removed) in the cafeteria is also so sweet. Of course, (Name Removed) is the best. ❤️❤️

I think dad is very well taken care of, however His room has no air or heat or even a fan to circulate air. It's been over two weeks and still not fixed. It's very stuffy in there and I wish someone would fix it asap

Incredible staff and caring for residents.... Thank you staff in MaryB's

Unhappy with quality of napkins in dining room - cheap and ineffective. Dislike styrofoam bowls/cups being used.

Your care of my mom is greatly appreciated

I feel like dad is wearing other mens clothes a lot. Shirts I don't recognize .

My mother is treated with love and care by all those working at Bickford. I so appreciate all.

I want to make sure my dad has water at all times. I bought a giant hospital style cup. Also his clothes get mixed up with others a lot.