Bickford is wonderful in caring for my Aunt. She is happy to be there. Every challenge with her health is met with swift, kind attention. Thank you Bickford for all you do for her.

I have been increasingly happier with the nursing care and attentiveness to dad. I am not sure how comfortable I am with "agency aides" on the memory unit given the special needs of the population. I know one really upset my dad because he doesn't know him or how to interact with him. Dad's positive relationship with the nurses and a few of the aides is reassuring and gives me a little more comfort than I have had to-date. The food selection and quality is still miserable. AL residents get to pick their meals from a menu but the cognizant MC residents do not. We often bring dad at least a meal a day because he doesn't like the food (and I cannot blame him). His bathroom often smells after housekeeping has been there on Fridays - like the mop water is dirty or something, so I always end up re-cleaning it. I would like to see detailed billing - what we are actually paying for, broken down by line item. Thank you

Fabulous job getting through pandemic, heroic effort considering your circumstances

Timely response to emails needs to be improved. Timely updated assessments by RN need done and communicated

No family meeting. Cancelled twice. Critical Staffing issues. No 24 hour nursing as marketted. Continued last minute menu omissions/deletions at dinner.

I am the POA and was not notified of a fracture to my mother's arm. I came to visit her and help her wrap Christmas gifts and was surprised to see the severe bruising on her left arm. I requested x-ray.

(Name Removed) went above to check on moms supplies. (Name Removed) went above to make sure my mom is getting her showers. The aids are very helpful. (Name Removed) is always so friendly

I think I'm starting to navigate the system better Because of the help I've received when I've called to ask questions. I know she's been there over two years but I'm still trying.

Care plan not followed. Housekeeping could be better. Response time to emails sent to the staff needs to be better. Even if there is no resolution a response is needed

) Individual Resident attention 2) Attractive environment 3) Tasty Meals 4) Friendly Environment

Prices are much higher for continuing below average staffing.

I expressed my comments to upper staff prior to departure.

Food is tasteless garbage compatible to high school slop, my mother would rather have a hot dog but no buns for the last 2 weeks, really ? 9% increase next month ? All profit no care .

Overall is good. Sometimes the written care plan is not followed

Mostly everything is fine no complaints. However at regular intervals my mother has gone 2 weeks with no bath. This has been an issue this past several months. I am aware that earlier my mom refused baths from certain care providers. I addressed this with her months ago and she stopped doing that. It is an on going issue I want to see end. I am concerned for her history of UTI's. Thank you

Critically short staffed pa

Cleanliness of Mom's room could be improved.

I was out of state on an extended vacation and they were very helpful getting her vaccination paper signed so my mother could get her flu shot. I really appreciate help like that.

I know that staffing has been a struggle for everyone in healthcare and I appreciate all your efforts to keep delivering top quality care to your residents. When I visited mom Thursday afternoon (9/1)she was still in her nightgown and staff told me it was the same nightgown they had put on her the night before. Not sure what happened that day that she was never dressed, but perhaps staffing issues played a part in that.

Thanks for kindness and helpfulness to my sister. She appreciates it and so do I.

I see effort on behalf of the facility and staff to improve things for my dad for which I am grateful. I still feel like if I wasn't there nearly every single day and making observations about his needs and areas of concern, it would be a different story. It is exhausting to feel I cannot take a vacation with complete confidence that my father will be okay, and always arrange for other family and friends to check on him. Additionally, I continue to have concerns about the residents who habitually enter other residents' rooms and create fear and agitation, and the impact that has on not only dad but also the staff. The staff's well-being impacts the well-being of all the residents. Some wandering is to be expected; habitual with some aggression is anxiety-inducing.

My mom is 97 and going through some difficult times I'm trying my best but I'm not well. The nurses and caregivers seem fine but if I have questions I don't know who to call. No one will call me back when I leave a message. I usually don't call with complaints, I just need to know how to handle certain situations.

I understand regular cleaning is only required once a week but I have regularly had to clean my dads toilet due to feces on the toilet seat and floor and clean up of other debris in his appt. I do not believe his level 3 care plan is being followed

Thank you for caring for (Name Removed) & we know that you are keeping him safe.

My Aunt is changing as she ages. The Bickford Family Members meet those changes head on and do everything they can to keep her safe and happy. Thank you Bickford.

Your aides are awesome. Unfortunately, your nursing and administrative staff are not.

Moms nurse has done well by her but I called the head of the place and she has not called me back. That was over 2 weeks ago.

Very happy with Bickford. All concerms are addressed very quickly and efficiently with care and kindness. Thank you Bickford Family Members!

Loving, caring staff.

I am so grateful the aids are willing to help give my moms cat medication.

You continue to take fantastic care of my Momma. I'm so incredibly blessed to have her with the Bickford family.

I'm glad you're staying on top of (Name Removed) UTIs. Thank you!

Thanks for helping everyone. Grateful.

I want to thank the care givers. I wish I was able to visit more but my health keeps me from doing so. Our family is going through a lot right now so the help you give mother is greatly appreciated.

My Aunt is getting stellar care. As her needs change the Bickford Family Members rise to the occasion with the care she needs. Thank You BFMs.

Still feel appropriate diets can be achieved

Being informed/up to date is very important to me.

Comment: Response to calls for help are slow or not at all.

Considering your short staffed my mom seems to be doing really very well. Thanks

The support staff and administrators at Bickford are nothing short of amazing. I couldn't ask for a better team to care for my Mom.

We haven't yet been there for 30 days but so far have been very pleased and appreciate the care and attention given to my dad. Thank you!