I'm very pleased with the staff back in Mary B's. They are a very caring and wonderful group.

I have Bickford of Greenwood a 1. Due to lack of good manage my and extremely high turn over and so many job openings.

We moved out. I hope for future residents you get it together.

First of all, they're bleeding staff. My mother has been there for four years and until the last several months, I knew almost everyone--at least those on the day and evening shifts. The RN Coordinator left (who I absolutely adored and respected) and to my knowledge, no one has replaced her. There has been an assistant RN coordinator hired and she is very brusk and acts like she can't be bothered with questions (or maybe can't answer them). The front office person, who probably has the most difficult job and the lowest pay, has been a revolving door, just like the director position, whichbill get to in a moment.

Poor weekend care cause us to move my mom to a different facility. We went from loving Bickford to feeling there was no choice but to move her.

No communication with family no responsiveness, no care, no communication with primary care doctor

Very happy with the personal attention she is getting along with the assistance of the nurses on staff who are ensuring she gets the medicine she requires

Apparently (Name Removed) has had the flu for a couple days and family was never notified. ALWAYS call and LEAVE A MESSAGE when a health concern arises!

Seems we pay top dollar for mediocre care. Too much agency help, and they seem to be lazy. Which gives me concern especially on weekends. My experience with regular staff has been great.

Food quality and protein quantity has decreased significantly in past 2 years. Staff turnover has decreased level of personal service due to lack of relationship with our loved one. Hard to justify a significant, 2nd 2022 price increase under these conditions.

Bedbugs, zero communication

The staff is amazing and helpful. Mom is finally happy! That is an accomplishment!

I found my MIL in her room on 6/26 at 10:30 AM not out of bed, not dressed, & with no breakfast. This is the 2nd time in a month's time. The 1st time was on 5/28. Things are not running smoothly there. A lot of Bickford employees are leaving as fast as they are hired. For some reason people don't seem to like to work there. The landscape is mostly dead, the main carpets & furniture are dirty. On a positive note, I'm glad there is finally a maintenance person & that (Name Removed) is a CNA there.

After meeting with director yesterday I have positive feeling that things will improve. It's a tough time these days hiring but of course our family members are the main priority

Why can't they provide WiFi to residents rooms? We already pay $7000 a month for care! We shouldn't have to buy our own router and pay additional fees to have video calls to our loved one.

Very impressed with the care my mother is receiving and the activities you do with her. I feel she is in a great place. Thank you!