I appreciate Bickford taking my Uncle out to eat. Thank you so much.

Care has been good but housekeeping could be better. Shower stalls really need cleaning.

If I could rate it higher, I would. (Name Removed) and (Name Removed) have been such a fantastic addition. The care and compassion they show is above and beyond! So thankful for them.

We are so pleased with the care & support that Mother receives at Bickford. Knowing Mother is in a safe & enjoyable environment is very assuring. Also, we appreciate the immediate response to our phone calls.

(Name Removed) seemed to have a good month most of the time. We talked about activities. She likes when people come in and entertain. She says some activities are for children. So she goes back to her room. My husband calls her couple times a week. She likes talking on the phone. She seems to be comfortable at this time! Thank you do all of the staff and especially (Name Removed) she is amazing!!

The new director is great!

Nice to see a full time nurse and more staff.

The Bickford staff is very diligent about answering or responding to phone calls. The residents are treated with respect and attention is paid to every detail in their care.

We were very frustrated but the new director has done a fantastic job of turning things around. My mother-in-law is the happiest she has been in a year.

Much stronger leadership but still has a way to stabilize staffing and backup cook is weak. I feel confident it will be a 5 next time.

Mom is very well taken care of

I am thrilled with the new management staff. Great people who care about the residents. I am still concerned about the menu-the residents need normal home cooking not fancy dish's. Everything else is wonderful! Merry Christmas

Things have gotten better "staff wise" recently. Nice to see a full time nurse.

I feel comfortable with the care mom is getting. Everyone there really cares about the residents

So happy to have a full management staff again. Have met everyone and I am very impressed. I feel that with this new team, Bickford will get back to the excellent standard of care that we had when mom moved in 3 1/2 years ago.

Would appreciate updates occasionally.

They all really help mom when she needs it. I really like the new administrator

Wonderful people there I know mom is in good hands

Short of help!

Everyone there is so good with mom. I really appreciate that

I would like some communication about all of the changes that have taken place. The RN & Director are both gone-who is in charge of keeping up med lists and who is running the branch? My mom had to be in the hospital again this week due to medication problems. The med list that Bickford sent to the hospital with her had meds that should have been stopped. I called (Name Removed) in March and told her that (Name Removed) was the only one to prescribe and manage mom's meds. There were still meds on the list from (Name Removed). I am sure I'm not the only family member wondering about the changes. Please advise when we will be informed. Thank you

Everybody there really works to make sure everyone is happy and well taken care of

Wondering if you will inform the families of the management dismissals and what the future holds.

We appreciate everything they do for mom

Food quality

Mom is complaining about the menu changes. Says they are not cooking the things they used to-that the residents actually are & enjoyed.

Improvements in laundry and personal hygiene services.

Mainly the quality of food