Bickford is very well maintained. My mom is taken care of. Food is great and a great deal of activities are available.

Still not happy with food or constant change in staff. It took almost 20 mins for someone to answer her buzzer the other day!!

Nurse (Name Removed) has been great on informing me of any changes!

My husband has been in Mary B's since January of this year. I have no complaints the amazing staff in Mary B's are amazing group of Ladies. Yesterday my husband was released from the hospital after a two week stay. He went back to Bickford on hospice care. Im very sad to say that my husband passed away this morning. Thank you to all the Mary B's ladies who took care of my husband

Rates went up 2x this year and the staff didn't even have papa ready for his doctor appointment. He hadn't showered and had dirty clothes on when family arrived to take him. Do better Bickford

The food seems to be a problem lately. Many things on the menu are not available. Bothers me when my mom tells me she sometimes eats a slice of bread and cheese.

Overall I am very satisfied with Bickford management, staff, food, activities and services provided.

The director and staff are all amazing, kind & compassionate. The facility and grounds are all well taken care of and look beautiful!

Once again, I feel (Name Removed) and the staff do an outstanding job!!

I am happy to know my mom is well cared for and loved by her Bickford family. Everyone is friendly and helpful. Today during the storm they came in and closed her blinds which she appreciated.

I still think the meals are bad!

(Name Removed) and staff do an excellent job of informing me of any issues which are very rare! Fortunately!

Memory care staffing isn't sufficient for the current number and needs of the residents. Yesterday I witnessed one of 2 aids consistently on his cell phone, texting and talking while making his "rounds" or sitting with residents in the common area. The same level of care isn't provided consistently- I have seen very hardworking staff committed to care do a great job and most recently, only 2 aids to care for all of the Mary B residents and these aids were not attentive. An aid administering meds didn't know the residents and thankfully asked before dosing. I'm also puzzled by the placement of a very large deep freezer in the Mary B's common area near the organ - no better place for that? Please reinforce your care standards and expectations to the memory care staff- I hope you're not paying them to be on their phones conducting personal calls instead of caring for residents.

My mom gets consistently wonderful care at Bickford. The common areas are always clean and cheerfully decorated.

(Name Removed) is excellent as well as the entire staff! She is very sensitive to the needs of the clients!!!

Bickford's staff does an excellent job!

Bickford of Crown Point always looks clean and cheerful. The director and staff are all kind and helpful to my mom. They make her smile and feel loved. Nice variety of activities & entertainment offered. She enjoys the Catholic mass services.

Excellent as usual!!!

I am always happy to see how clean & beautifully decorated Bickford is. The staff goes out of their way to accommodate the residents & families.