The staff had been a great partner with hospice and keeping me informed of changing concerns.

They have been very helpful with every question I have had!

I am very thankful for (name removed) care and supervision for my aunt before she passed! Also for (name removed) who showed great compassion and kindness! Other CNAs that met real needs with much care are (name removed) and many others. Thanks to all!

We have been very satisfied with the care and attentiveness service to my mother in law

I would like to start by saying that if I could give individual satisfaction ratings to each staff member, some would definitely receive a 5!  There are some Bickford staff that have a heart for people and care immensely about each person - resident and staff.  There are some that are there for a paycheck and it doesn’t take long to figure out which is which! | I would like to highly commend (name removed).  They have unenviable jobs and put their heart and soul into each day!  So often, they are filling in the slack for someone else who didn’t show up, is sick, or is there but doesn’t feel like working!  They do a wonderful job, each in their role!  I have spent a lot of hours at Bickford in the last few months due to the poor health of my Aunt.  It is easy to evaluate matters, for the most part.  I have also been involved with Bickford for over 5 years and seen many staff come and go through those years.  You have had some excellent nurses who did their job superbly, but were overworked, by all standards. Some of them did not have back up from the director that was in place at that time.   It is not feasible to have one person responsible for so many areas of care and expected to be available at all times.  (name removed) has not asked me to say any of this or encouraged me to do so.  This is my observations and thoughts, and I also see it from a nurse’s perspective, as well as a family member.  I know the attitude of workers is for the most part, poor, these days, but I do see where there are areas that corporate support and back up would be helpful to consistently remind/ train CNA’s/ med techs in their responsibilities and help hold them accountable, rather than let them by with their lack of responsibility.  (name removed) has made wonderful changes at CF Bickford and definitely has given a sense of “working together” and “for the good of our residents and staff” back to this branch.  It was greatly lacking with previous directors that I was f

Mom's room is so much cleaner. Thank you