There was miscommunication and lack of communication this month. I know it's been difficult with Covid.

We love the new leadership and activities/adventure coordinator!!!

My mom said a few caregivers tell her she doesn't need two showers/baths a week. I believe that is part of her care plan to have 2 per week. She would like it if caregivers wore name tags so she could learn their names.

Don't think that she is getting the care that should be provided. I believe that she should be given her meds every day,if she refuses should try again and again,maybe get more inventive on getting her to take them.

This is not the same place I moved my mom in 3 years ago. Many med errors and staffing issues. Hopefully this is going to have a drastic turn around for the better in the near future. It is very sad to see the frustration in the staff who really care about the residents and try to do the best they can when others are not doing their jobs and no one seems to care.

Way too many med errors. Just lucky they did not critically harm anyone. Meal have been served late. What happened to residents being part of family. The quality of care is drastically dropped from even a year ago and it keeps going down. Yes, the direct care CNA frequently work short staffed but there is only so much they can do. The problem is much higher. Also they are not the ones doing meds.

Staffing is to low most days. Unable to complete all necessary tasks. My mother has had to wait after signing her needs, I have come in and taken care of them and there is still a wait before someone recognizes she has a need. Food is the same and the wait may be long. Some staff aren't as courteous as the could be. My mother is blind and needs to be talked thru things.

Dad loved the petting zoo and ice cream. I'm glad he had the chance to get out!

I want to thank everyone for taking such good care of my mom, (Name Removed)! She's such a sweet lady and just loves everyone there! Thank you for the little extra care right now with her elbow. She thanks everyone too for the wonderful care she receives! Keep up the great work Bickford team! ❤️

(Name Removed) is an absolute gem and I appreciate all she does for my mom!

Had some issues with staff not following through with next shift or notifying Dr of change in condition. Several meal were unedible and served extremely late-this has been addressed and new cook is serving very nice meals. Med concerns are going to be addressed by impact team with administrator.

Food service is becoming a problem, wait time, lack of help etc.

I will copy and paste the comments that I had made previously. Good morning All!  This has been on my mind for a long time and I have put a lot of thought into it, hoping it will be helpful for all!  I realize that there is a lot of turnover and change in many care facilities these days!  I do think there are some actions that could help the cohesiveness and team spirit in Bickford!  Some that I have thought about:  1 - Basic good manners promoted and encouraged- from the top down.  2- More money spent on better quality of food instead of decor and appearances  3 - Top management taking responsibility for actions rather than putting pressure on others to perform.  4 - Staff spending time with residents and learning their needs/ likes/ dislikes rather than hanging out on phones 5 - Some type of “team plan” that helps all staff to see the big picture of care!  These are real people who were young like you and understand a lot more than you think they do! They’ve been places you may never see and learned things you may never learn!  See them as valuable assets to your home and life!  6- “Intake evaluation” of skills to make sure new staff know the basic skills needed - both physical and etiquette skills.   Another factor that is a concern is the disruption of normal life and calm that has become more of a problem in recent months.  Is there a way to redirect people with disruptive behavior to another facility that can separate them appropriately?  I appreciate your time in evaluating these comments.  I also appreciate feedback in response and would be willing to discuss these comments, if desired.

My mother still has issues with comments from night shift on the number of times her light is on. She is still recovering from an infection. I have asked about if she gets to meals. I feel that sometimes she is getting missed. If I'm not there she doesn't get to functions or asked. We've had quite a few evening meals with a loud person disrupting. Medication costs are high with no insurance support. The staff that I see are attentive and try but are at times very understaffed so can be short.

Lots of staffing changes and stuff keeps coming up missing. Not sure mom is consistently getting treatments she is to get. Having to provide wipes and gloves which should be included with the price I pay!

It seems that the care has gone down, dementia people need their meds, not getting them makes it worse, then they really don't want to take them, snowballing effect, creative thinking on how administer should improve, that's what I feel

My concerns appear to be better. I am hopeful that everyone doesn't become too relaxed and fall back into old habits

Staff is so very caring and make mom feel so loved

Mom loves it there they treat her like family and make her feel so loved

My husband's condition has gotten quite difficult and the staff is doing a tremendous job dealing with that period

We Appreciate the kind compassionate care.