We were never informed of eleven residents with covid during the holidays. Her Hearing aide was lost and I have asked the staff to put in hearing aides but its hopeless with your mgt.

Changed my fathers level of care without notifying me. Food continues to be a hugh disappointment to my father.

You have a wonderful BFM in (Name Removed), the housekeeper. She does a great job but always makes time to smile and ask if you need anything...a truly caring person and very valuable to the facility.

All good

Ever since (Name Removed) left things have seemed to have gone downhill. Her replacement? We have yet to even meet her. (Name Removed)? He does not listen and makes quick decisions based upon what he believes to be true without getting everyone's statements. Not one but two 7% increases In approximately 12 months??? Really??

Understaffed, staff sometimes don't show up for work, sometimes late (hours late), and some are very rude. Quality of staff and staffing levels and treatment of residents is failing.

The employees are a gift from God and really love my dad! He is at home and peace there!

Very concerned about patient info being communicated down the chain from mgmt to floor staff. There are requests I've made that don't seem to get communicated to the floor staff caring for my mom. -Extremely concerned about the amount of agency staffing on weekends. My mom has had to call me twice in the last month bc she didn't receive meds on time and agency staff didn't know some of the dosing parameters (BP readings)- my mom had to instruct them. - General communication from branch to families via email updates has become less frequent. Feel very disconnected. -The nurse mgr doesn't interact with residents. The former nurse manager interacted with patients frequently and always called me when my mom was having a health issue. The only way I ever hear about a health issue my mom is having is when she calls me. What do patients with cognitive deficits do?

We are very sad to hear that (Name Removed) has left Bickford.

I'm happy that my mom can get the additional care she now needs. Thanks to (Name Removed) for holding Bingo regularly; it's my mom favorite activity outside of playing dominoes. Thanks to cook for offering fruit at most every meal. Thanks to nurses & aids for being very willing to assist my mom. Would you consider using the courtyard bbq for hotdogs/burgers for dinner? The entertainment has been wonderful!

We are very happy with dads care at Bickford

Stopped in yesterday and found (Name Removed) sitting at a table with another resident, her nails beautifully painted emerald green.

I am thankful and grateful for the compassionate care my Mother receives by the staff at Bickford. Words cannot describe what a comfort it is to know she is in good hands!

There needs to be a full time activities therapist on the memory care unit. There should be coverage on the weekends. Still needs supervision on evenings especially on evenings.

I'm pleased that when we've problems moving or processing payments that you work with me understanding it's not my money and it's not always easy to manage.