Bill was always having a hard time keeping track of how often or on which days he was supposed to get his ear drops. RNC, Donna made a calendar for Bill to mark off the days between ear drop applications to help him keep track of his treatment. That simple act alleviated any further confusion for Bill. He was so thankful to be actively involved in his care plan.

Jean is a woman of habit and she knows what she likes. It doesn’t matter what the menu calls for each day, she already knows what she wants for lunch. Our Dietary Aide, Brenda knows she does not like to wait so she has her peanut butter cup ready for Jean before she sits down and has her grilled cheese “WITH PICKLES” ready the minute she orders it. She gets excited every time, as if it were the first time.

Sam had to be admitted to the hospital for treatment. While he was there, one of Sam’s nurses told Donna, our RNC, that he was not cooperating and they were having some challenges working with him to get his tests completed. During our daily Branch meeting, Donna shared Sam’s challenges and asked Felicia if she would take the rest of the day off and go to the hospital to help take care of Sam and his family. A couple hours later, Donna received a call from the family saying that the minute Felicia walked in, Sam’s eyes lit up and he said “there’s my girl, she always finds me.” Felicia was able to help Sam take the necessary tests to complete his treatment. The family and the nursing staff at the hospital were all extremely grateful to Donna for understanding Sam’s relationship with Felicia and sending her to spend the rest of the day with Sam and his family.