Nothing has changed since last month for my dad. We are seriously thinking of moving due to poor care

Delayed assessment of my dad at at rehab more than once, who was already a resident. He should be a top priority. Disorganization doesn't give family members a sense of confidence in care abilities of the facility. This is number one goal of family members. Care of their loved ones. Voiced concerns previously.

Poor response to my mother after slipping out of bed she had to call me utilizing her Alexa because nobody would respond to her call button. I tried to call the facility six or seven times with zero answers. Had to call the police and fire department to go to the facility to rescue my mother before staff ever got a chance to get in to see her.

Bathroom door to my mom's room has been broken for several weeks. She has been going to the bathroom in her room. Unsure where they expect her to go if she can't get to the bathroom. The room constantly smells of urine and feces and we have come in to poop on the walls of her room. She is frequently barefoot or wearing one shoe. Staff seems completely uneducated on how to interact with dementia patients. I'm really unsure what she is paying for in this facility. I was so pleased with the facility initially, but honestly, I could provide the same level of care (or lack there-of) and it's so sad because my mom was a devoted caregiver all her life. She is a human, however difficult her dementia makes her, and if I could quit my job to care for her full time I would. It's very distressing to me that I chose this facility for the good care they promised they would provide, and my mom is living like an animal.

We are seriously thinking of moving due to poor care

Staffing issues

Care seem to be returning to the level it was last winter. Don't know why things got so bad during the summer but I see a slight improvement

After a little over one year, the pricing has increased approximately 20%, there is a large staff turnover from the top to bottom, once my mom gets to know someone they don't come back anymore. You say that the pricing increase is to keep the quality staff, but that is clearly not evident. Where is the money going if not to the care givers?

(Name Removed) is working very hard at getting consistent staffing. Give her the ability to give staff incentives, raises. Etc.

There's been too much back and forth about your significant increase in prices for Bickford residents. And, staffing continues to be a challenge with many of your nurses/nursing director resignations. You don't give much confidence to your residents that things are headed in the right direction.

This text is classic example of 3 rating. It is addressed to my Dementia patient mother!! My daughter received identical email addressed to me! No excuse. 3 rating is generous. Bickford may be taking on more than their capable of - both care and business-wise.

I think the facility is short staffed and has been since Covid. I think residents should be feed meals at the same time regardless if the go down to dining room or not. Why should a resident eating in their room have to wait until 6:30-7:00PM. I also don't feel the facility does enough to keep my mom hygiene up. Couple more items 1. Laundry- where are my moms towels and missing clothes, why does my mom have clothes from other residents. 2. I think the room can be cleaned better. Why do I go there and notice a dirty carpet in her room.

We would like to thank the staff (Names Removed)) for recognizing something was wrong with our mom & their quick response on Monday, 8/29/22. Our mom was then transferred to St. Mary's Hospital & diagnosed as having had a stroke. They also contacted us at the same time. Thank You so much, (Names Removed)

Making good improvements, still a little work to be done in alarm response times.

Mom is complaining a lot about the length of time to respond to her alerts. When she's asked to get out of bed, she been told there's not enough help today to get her out. She had ants in her room, I advised 3 different staff to address on different days, took an email to the director (with no reply) to get addressed.

There are never enough caregivers! 6:20 and my mom is in pajamas. Unable to locate a supervisor. No showers as scheduled. Asked for a change from Saturday. Told no different than any other day. Can't depend on laundry to be done. Hoped new ED can change things, nothing yet! Pay high service dollar for services not received!

I appreciate the attentiveness of the staff. I know my parents are well cared for.

Lack of communication. Huge problem.

Communication: poor

Excellent kitchen service. Dedicated medtechs.