When my mother calls for toilet assistance in the early morning (usually around 4-6 am), she wants just that: toilet assistance and then back to bed. She does NOT want to get up, get dressed and get in her chair. Some of the staff members ignore her and decide it's more convenient for them to do it all at once - no matter the time. I have requested multiple times for this behavior to stop! My mother doesn't go to breakfast and has no reason to be up that early. Furthermore she has difficulty sleeping at night and needs the extra sleep she gets in the morning. This happens so often that she's given up and usually doesn't even ask them anymore to let her go back to sleep. Not only are they disrespecting of her wishes but the additional time in the chair as opposed to the bed is contributing to the recurrence of the bedsores from her hospitalization we've worked so hard to eliminate. Please train all your staff people accordingly and let her sleep!

Bird cage area needs daily monitoring for cleanliness. The card table is frequently dirty and there is often a strong urine smell in the area. On the plus side thank you for making sure Mom has transportation to her volunteer position at the hospital gift shop

% increase in cost and he hasn't been there 1 year yet.

Hospice helping!

I feel Dad continues to do well at Bickford. I wish they could be included more with the outside interaction of entertainment whether it be music etc that comes to Bickford.

We have a list of things in recent months....much of which stems from turnover & we know that. The best things recently are (Name Removed) & (Name Removed). Mature. Conscientious. Compassionate. Here is what we see-- Labeled everything as suggested & this far we have lost all socks but 1; a blanket; a pillow; a laundry basket; etc. Aids do not leave footrests on Dad's wheelchair. His shower does not (did not) work. Our fobs have not worked right since we got them & we cannot get out of Mary B's many times. Aids sometimes do not have fobs to get out either & must call for help. You have some very good staff that we dearly appreciate, but some not so much. We feel fortunate to have hospice checking in as an extra set of eyes. We know DAd can be a pill at times, but his attitude has no bearing on any of the items mentioned.

Employees (some) do not show real care for people who need care!

Bickford Not sure what the procedure is to have my dad revealed on his level

Bickford has been good for Dad. I feel he has adjusted to his new area well. I worry though he doesn't drink enough on his own.

Know staffing for the service & hospitality industry is still an issue so can forgive some services like room cleaning being inconsistent, but I don't understand how the kitchen had no bread. No one could run to the nearby Hy-Vee or Walmart for sandwiches before meal service?

Need more workers & food quality could be better!

Same as before: only 1 shower and 1 apartment cleaning for the month. Despite covid quarantine 7/24 - 8/1 there was plenty of time in the month for showers and cleaning. June report: 1. My father only gets a shower when I complain, despite having a service plan that includes 2 showers a week. 2. Lack of housekeeping: My parents' apartment has not been cleaned in a month. 3. Lack of maintenance on HVAC units: After experiencing worse and worse air quality in my parents' apartment I pulled out the HVAC filters. They were filthy and moldy! Filters should be cleaned and sanitized monthly, especially with all the sickness that spread through the facility earlier this year.

As of several weeks ago when i came for a visit from St Louis we are still having issues with Mom wearing dirty clothes and letting (Name Removed) do her laundry. I spoke with both (Name Removed) and (Name Removed) and we discussed several ideas on how to handle the situation. They were both very receptive and not defensive. Hopefully the issue has been resolved now.

Mom is often irritated about her breakfast delivery missing items that she gets every day. Reoccurring complaints are no brown sugar for her oatmeal, no butter on her toast,and no cup of ice water. She also mentions that the other meals are not as good anymore and asks me to order treats for her to have on hand. That being said, I know increasing food prices & staff turnover probably contribute to those issues. On a positive note, I would once again like to recognize (Name Removed) for the care & attention she gives Mom.

People out.of rooms.before quarantine was over!

My mom moved and the refrigerator in the new room sits on the floor. After a couple weeks we brought in wood blocks to raise it up so she can reach in there. The freezer inside it leaks. Then there was the issue with the phone that we had to resolve on our own. I arranged for help to take her to the doctor and have to search all over to find help. Nobody was around when I brought her back. I ask for her favorite breakfast cereal. That happened once. The salon and chair massages are nice.

. My father only gets a shower when I complain, despite having a service plan that includes 2 showers a week. 2. Lack of housekeeping: My parents' apartment has not been cleaned in a month. 3. Lack of maintenance on HVAC units: After experiencing worse and worse air quality in my parents' apartment I pulled out the HVAC filters. They were filthy and moldy! Filters should be cleaned and sanitized monthly, especially with all the sickness that spread through the facility earlier this year.

Dad has been there now a full month and I feel he is doing well so far with adjusting to things. The staff has been great so far.

Since i haven't been to visit this past month I asked Mom what she would give. Her only complaint was she wished fresh grapes and bananas were offered more often

The Doctor said that (Name Removed) wasn't getting the eye drops and she is paying for assistance

Friendly staff!

Not enough help their

Too many animals that leave it smelling bad in the hallways!

Billing has been inaccurate and difficult to understand.

They have adjusted to my dads needs and are great to work with

The struggle to maintain a full staff seems to be ongoing and so follow through on requests and communication occasionally suffer.

I had to point out multiple issues with my mother that should have been noticed and then care of by the staff. These are constant issues.

Been trying to find out if we are responsible for getting my Moms furnace fixed or if Bickford is. Trouble getting room warm and furnace is very loud when it runs.