The table that the dementia residents eat at is consistently dirty. Needs to be washed and bleached after each meal. The care of (Name Removed) has improved greatly.

Everyone is always taking such good care of our parents! We are so grateful they are at the Bickford!

(Name Removed) the nurse calls to inform me often about my mom. I appreciate it. She is very kind.

I appreciate the great care my mother continues to receive. (Name Removed)

An incident occurred this past month that upset my family resident very much. Director (Name Removed) handled it incredibly well. I give her all the credit for dealing with what could have been a very difficult situation

(Name Removed) is always helpful and answers promptly to all my questions. (Name Removed) the nurse is always calls me about my mom and is always kind. My mom feels safe and is happy.

My mother, (Name Removed), continues to receive excellent care.

Still laking in cleaning And I understand its a lot for one person but maybe we need more than one Also the board on the stair rail is still not fixed and the elevator needs some deodorizer

At the expense of soundings repetitious, my mother, (Name Removed), continues to receive excellent care.

They are informative about my loved ones concerns. The director always responds back to me in a timely fashion. She is always professional and kind! The activity person does appropriate and creative activities for the residents. The environment is beautiful. The food is very tasty.

I appreciate the staff's attentiveness to the needs of my mother, (Name Removed).

My mother, (Name Removed), continues to receive excellent care.

Rating of 1 -our family has been very disappointed with the care being received. When my daughter visits her almost daily at lunch she has soiled herself and requires immediate attention however none is received because she unable to use her call light and staff is not available to clean her up and change her bedding.

My mother continues to receive excellent care, and even now just having contracted COVID.

I feel since they started recording toilet times and hand washing things have improved have not been there for a week due to out break of covid but when I was it was better. Room clean bed clean and garbage removed a clean bags in the waste paper can

My mother, (Name Removed), is receiving excellent care.

We had a meeting 3 weeks ago with (Name Removed) and brought several issues to her in regards to the care of mom and the upkeep of her room. As of today there are still more bad days than good care days. Should not have to worry about not being able to go check mom and her room each day in order to see she gets the care she needs. So until it improves the number will remain the same ! So sad Also many good people have left due to not enough staff, scheduling issues, and mandates. This needs to be addressed also

As before, my mother, (Name Removed), continues to receive excellent care.

I rated Bickford a 3 again this month even after meeting with (Name Removed) 3 or so weeks ago nothing has changed. Yes there's been a few good days ( depending on CNA) told it's unacceptable on those bad days but nothing happens unless we complain.After the family meeting it sounds like other families have the same concerns.

Every week email menu and activities of the week. Post pictures of resident involved in the fun activities. Inform you about COVID and action taken. CNA's or/and call with concerns about loved one.