I think there has been good improvement in that last month or so. It seems more concern is shown for the residents with your new program. Also the CNAs have thanked me for coming by to see my Mom. I'm excited to meet the new director. I have missed the last Zoom meetings due to work. I'm sure they were informative.

Again, I just don't know what to say. I had hopes that things would be improving only to find that all of my Dad's bedding had gone missing and that he has been sleeping on his mattress pad with only a throw for a covering. No one called me or let me know. While I have been there, I assumed that his bedding was being washed due to an accident and never once thought that his 4 sets of sheets, a blanket and a quilted comforter were gone. We have replaced everything and I certainly hope that these don't disappear as well and that my Dad is never allowed to sleep the way he has been recently. I gave the 3 because at least the gaping hole in his ceiling has been patched after 4 months.

Appalling. I am so frustrated and discouraged by more staff losses and seemingly NO response from corporate. They come in and promote a great new program but neglect to fix problems that already exist and have been loudly brought to their attention to no avail. Last time I was in there was only one CNA (agency) for the entire Mary Bs unit. Is that really acceptable? I would truly appreciate some response from corporate.

I think you are trying. I've noticed more staff and that they actually say Thanks for Visiting. Which I appreciate!!! I hope the new program brings good things to the residents.

I am disappointed with the amount charged vs care received. Average memory care rates in Bloomington is less than 7k per month. Maintenance is poor. The TV in Mary B's has been out for about 2 months. A small replacement was available for a while playing repeated Golden Girls episodes from a DVD. Now gone. Mary B's very frequently has odors. Trash needs to be emptied more frequently from rooms. Most regular Bickford staff seem to care for residents pretty well. Some are outstanding. However agency staff not as much. A lot of texting and time is spent on cell phones. Fortunately some regular staff folks perform quite well and are very caring. I wish the other half would take note. 3+ years ago I would brag about Bickford, the last couple of years I cannot make much of a recommendation. Bring back the monthly newsletter. Current nursing staff members deserve high marks. They are doing their job well. I hope the recent (2-3weeks) management changes at Mary B's show more positive results. For now I give a score of 2. I very much hope that I can return to scoring 4's and 5's soon.

I am really dismayed that Bickford felt the need to increase the already high rates. I can't speak for the Assisted Living side/ but for the Memory unit it is unbelievable. There are a lot more negatives than there are positives. I have named many in the past. I ventured in to the AL side on a Saturday and was saddened to see that there were no calendar of activities. Since the contract I was given when moving my Mom to memory unit specified no increases to the level of care, I will not be paying the increase. The long term staff and my mothers age are the only things preventing me moving her.

Too little -too late. Seems we get lots of promises without much action. Mary Bs is still a mess. Corporate should be ashamed to have let it get this bad and then seemingly leave the branch to deal with it without any support. And then to be notified of a BIG increase in fees. Forget it. I am planning to withhold our payments until I see action and improvement.

I've expressed my dissatisfaction with the state I found my mother in, which was neglect. If you care about feedback, I expect to receive follow-up.

I just know what to think anymore. The last director only lasted a little more than a month. I get my hopes up and then it crashes. I feel good about the staff coming to help and I wish them well. But Bickford needs consistency in the administrative staff most of all!

I see reasons for hope with the new hires. Certainly steps are being made in the right direction,however we were notified today of a price increase, which could be justified IF our Dad had received the care he paid for in the past. As it is, this hits a very wrong note coming after some subpar care by CNAs, no cleaning professional or dietary staff.

I see some improvements but some things need a lot more. One thing of note is that it REEKS in Mary Bs. Smells as bad as any nursing home I have been in. This means things are not clean. I know there's always the occasion I have entered right after one of the folks has a mishap-but not every time. The room looked a bit cleaner and the bed was fully made, which was nice. Keep up the work towards improvement. :)

Some things are improving. But, after very good conversations with the director and divisional director, neither has followed up fully as both promised. Because of our long history with Bickford, this is not unexpected. Better communication with family members is still desperately needed.

Thankful for a new director and (Name Removed) and (Name Removed) (nurses) are wonderful. Would love Nursing coordinator so nurses do not get burnt out and so I can email them questions.

I am hopeful someday to increase my rating. I'm glad a new director is here and I am very hopeful changes in the level of care will increase. My Mother is in Memory care unit. On one weekend when I visited there was only one CNA covering the whole unit. There is only one nurse for the whole building. This is totally inadequate staffing in my opinion. Also the situation with no transportation available for those in wheelchairs is A real let down in providing service to those residing in Bickford. I think the CNAs in the memory care unit are doing the best they can with what resources they have. Bickford is lucky they have stayed. The patio in memory care is Still full of dead brush. And it is a shame to have a nice patio that is never utilized by the residents as there aren't enough aids to take them out to enjoy a little bit of sunshine and a breeze in the air.

I think it is sad that I cannot visit (Name Removed) and (Name Removed) in their home without wearing a mask

The wheel chair lift has not been working for a very long time. So my mother in law can't go to her doctor appointments. I have tried to get an update and no return phone call, or text.

How about some communication from the leadership. It is absolutely unacceptable that we know practically nothing unless we physically go into the building.

Need improved phone access on Mary B side.

is kinda "I'm worn out waiting to see if things get better". I can't rate it a 1 as that would be unfair to the kind caring staff. But as far as communication the rating is 1. No communication of director status is unacceptable. My Mother has lived 100 years and she deserves better for her last years. If it weren't for her dementia, I would have moved her long ago. It's an insult to keep paying $7600 per month.

I am still frustrated with the lack of communication. When I visit, there is minimal staff(I know -everyone is in the same boat) and they don't seem to interact much with the residents. I am sure they are overwhelmed with responsibilities, but on the other hand, everyone is paying for a level of care that doesn't seem to be given. I don't even know how to respond to these texts anymore and my comments appear to be ignored anyway. From what others have told me about other facilities, things are this bad almost everywhere.

I just don't know what to think. Why are things not moving forward? Bickford has so many dedicated staff and too many directors that have come and gone.

Thank you for putting Santa away!

The caregivers are very kind and hardworking.

I would like an opportunity to meet the new director and staff and would love to see more variety of activities for residents. Also a new van in needed. Ride is very rough if/when it is working.

The kitchen meals not up to par. Having to get meals out.Lack of help .