My mother has been going through a tough time recently. EVERYONE has been so kind and helpful with all of my questions and requests and helping my mother with all her needs. Every nurse, all of the aides and Hospice personal have kept me in the loop and encourged me to be part of the process in caring for this stage in my mother's life. How thankful I am! I know my mother is thankful as well!

(Name Removed) is an especially effective advocate for those in her care, as is (Name Removed). Thanks as always to both of them for their continuing leadership and help.

I continue to be so very thankful for the excellent care my mother receives at Bickford. The coordinated care between Bickford and Zusman Hospice is very reassuring. All of the caretakers are so kind and helpful. Bickford is a welcoming, safe place where the residents are treated with expertise, kindness, dignity and care. Thank you.

The care and attention at Bickford is unsurpassed.

Very happy with the care provided. Excellent compassion from the staff. (Name Removed) does a great job. Corporate business office leaves much to be desired.

The Bickford treated my Aunt with respect and patience. The atmosphere and care helped (Name Removed) recover from a broken hip and a badly infected leg wound.

The care and attention to my fathers wellbeing and happiness is unsurpassed. I am very grateful for the warm family atmosphere and for staff caring for his evolving needs. Thank you!

Thanks to (Name Removed), (Name Removed), and the entire staff for their continuing excellent work. I really appreciate it!

The last 30 days were extremely stressful for me. (Name Removed) took a fall... hit her head... and was taken to the ER. When I went into (Name Removed) room to pick up some items for her one of her aides was crying and another apologized because she had not gotten all the blood cleaned up and felt bad that I had to see it. (Name Removed) complained about severe pain in her side when in the ER but after taking a CT scan of her hip the ER doctor said it was just muscle pain. The next couple of days when I went to the Bickford several aides and other personnel reported that (Name Removed) was still in pain and not eating. The nurses were aware and kept a very close eye on her. When the next day she wasn't showing improvement and they were able to rule out constipation they reported to me and I was able to make 3 different appointments for tests. When all test results were sent to (Name Removed) doctor we were informed her Brest cancer had spread to her liver. Everyone at the Bickford looks out for (Name Removed) with compassion and kindness. I have never heard an unkind word from the staff or even the residents. A family environment is truly part of The Bickford's charm. The only reason I did not give a higher score was (Name Removed) care was raised to a 5 my husband and I were not given any information or notice on the change.....But to The Bickford's credit the director apologized & agreed it would have been better if we had met and things were explained.

The (overall) caring by 'ALL' of the staff is immeasurable!

(Name Removed), (Name Removed), and the entire staff do a great job with my mother. Thanks so much!

The clinical continues to be outstanding. My could not ask for better people to care for our Dad. Kind, compassionate and caring. He continues to do well at Bickford. I did not rate a 5 because the business office has not been responsive. There are questions about billing , credit card fees and payments . Despite calls to the corporate office there are no return calls to discuss.

Bickford has been incredibly attentive and kind to my father and our family as we navigate this time in our lives!

(Name Removed), (Name Removed), and the team consistently do a great job. Thanks very much!

The staff at Bickford are caring, kind, and extremely competent.

(Name Removed), (Name Removed), and the rest of the staff do a great job. Thanks so much.

(Name Removed), (Name Removed), and the whole staff are great! Thanks so much.

The staff are all so helpful and courteous. My mother's care is professional and kind. I receive updates if there are any changes. Residents seem happy when I speak with them. My mother reports that she feels safe and well cared for. Thank you all!

My Aunt is becoming more and more comfortable at the Bickford. I hear fewer and fewer complaints and more and more praise of the staff from her. They accommodate for her needs and listen to her concerns.